Pro4ia Inc. a US based entity, providing solutions and expertise as a trusted technology partner, welcomes creative and motivated individuals to join our team.

We are looking for a Senior Server Engineer, that demonstrate strong customer service and troubleshooting skills to resolve all technical issues for our clients.

 

 

Pro4ia offers the following:

A 5 Working Day Schedule (US holidays apply)

Competitive compensation package

Friendly environment comprising of young, enthusiastic, and multi-national staff

High tech environment with many learning and development opportunities

Private healthcare and pension plans

 

 

RESPONSIBILITIES

Provides off-site technical support to customers on installations, usage, or maintenance of company products to ensure that the system is functioning according to specifications.

Provide level 2 and 3 support through our help desk ticketing system in time to meet our client obligations.

Oversee level 1 engineers and act as an escalation as necessary.

Respond to and resolve advanced level desktop, server, and network issues that have been escalated from level 2.

Support for Microsoft Windows Server, MAC OS, and VMWare technologies.

Support for the Microsoft Windows stack, DNS, DHCP, Active Directory, Microsoft365, Exchange in-house and hosted e-mail systems.

The ability to participate effectively in multiple support efforts and provide technical expertise.

Create and maintain client-related documentation.

Actively participate as a strategic member of the technology team, including participating in team meetings and providing technical support for our managed service clients.

 

 

REQUIRED EXPERIENCE

8+ years of experience in Microsoft Windows desktop and server operating systems; MAC OS technologies.

5+ years of experience in Microsoft365 and Azure cloud technologies.

Bachelor’s degree in computer science or equivalent experience.

Azure Administrator Associate certification required. Azure Solution Architect Expert preferred.

Microsoft 365 certification required. Microsoft 365 Certified: Administrator Expert preferred.

Advanced level experience with Server, Desktop, and Network support are required.

Expert in installing, optimizing, maintaining and securing of Microsoft Windows Servers, Active Directory Microsoft Exchange (in- house and hosted) environments, Microsoft 365, and Azure.

Expertise with building and supporting Microsoft Hyper-V, and VMWare vSphere technologies.

Must have experience in deploying end to end technical solutions to customers.

Excellent verbal and written communication skills and exceptional customer service and phone etiquette skills. Discretion and good sense in dealing with clients.

Ability to work on multiple, concurrent tasks and adapt to shifting priorities.

Detail oriented and strong problem-solving capabilities.

Team player; Ability to work proactively and collaboratively with entire staff

Ability to adjust work schedule to meet deadlines and work independently

Accountability, adaptability, assertiveness, dependability, initiative, and responsiveness are essential.

Desire and demonstrated ability to continuously learn (new technologies, client business issues, other job functions, etc.)