TERNA ENERGY is seeking an enthusiastic:

IT Support Specialist to join its ICT Department

The successful candidate will be responsible for providing end-user hardware and software support, handling/ monitoring the overall system and network status, and communicating with hardware and service providers.

Essential functions for the Role

• Monitors the company’s system and network infrastructure via the established monitoring tool
• Provides first-level troubleshooting and support
• Escalates issues to internal or external second level support
• Follows end-user requests on the Helpdesk Portal
• Handles the communication with hardware and service providers to fulfill IT procurement requests
• Prepares monthly reports

Requirements

• Degree in Computer Engineering, Computer Science, Information Technology, Information Systems, or similar
• Good knowledge of Windows configuration and administration
• Very good knowledge of Office 365 platform
• At least basic understanding of LAN & WAN networking

Competencies

• Strong analytical and problem-solving skills
• A knowledge enthusiast, eager to learn and share knowledge with others
• Able to work as an individual contributor and collaboratively as a team member
• Responsible and accountable worker, ensuring timely and informative communications with IT management and end-users