CQS S.A., a leading Greek company in customer relationship management services, has been recognized as the #1 Top Employer in Greece for 2024 on Poudouleveis.gr! Join a team celebrated for its outstanding workplace culture!
With over 1,650 employees, CQS collaborates with major Greek and multinational companies across industries such as telecommunications, energy, retail, banking, and insurance.
We are seeking an IT Helpdesk Technician to join our team and provide hands-on technical support exclusively to our internal employees. This role is crucial in ensuring the smooth operation of our IT systems and enhancing the productivity of our teams.
The main responsibilities include problem-solving, working in a fast-paced environment, and prioritizing employee satisfaction.
This includes handling support requests via telephone, email, ticketing systems, and other communication channels, ensuring smooth operations and prompt user support. You will play a key role in maintaining employee productivity by resolving incidents, fulfilling requests, and supporting end-user devices and core applications.
What you will do:
- Provide technical support to internal users (on-site and remote) for hardware, software, and application issues.
- Troubleshoot Windows OS, Microsoft 365 applications, basic networking, and peripherals.
- Install, configure, and maintain laptops, desktops, printers, and standard software.
- Prepare IT equipment and accounts for new hires, ensuring smooth onboarding.
- Document IT procedures and create troubleshooting guides/knowledge base articles.
- Evaluate incidents according to procedures and escalate to the relevant support teams when necessary.
- Collaborate with other teams to resolve complex issues and implement updates or system changes.
What we are looking for:
- Degree from a Technological Educational Institute (TEI) or University in Computer Science, Networking, or a related field.
- Solid understanding of Windows OS and end-user troubleshooting.
- Experience with supporting Microsoft software products.
- Flexibility to work in shifts.
- Strong communication skills, customer-focused mindset, and team spirit.
- Good command of English (written and spoken).
Nice to have:
- Previous experience in an IT Helpdesk/Service Desk role.
- Familiarity with ticketing systems (e.g., GLPI, Jira, ServiceNow).
- Basic knowledge of Active Directory and Networking.
What we offer:
- Competitive salary aligned with experience and skills.
- Career development opportunities.
- Continuous training.
- Modern workspace and strong, collaborative team culture.