About METIS
Metis is a leading vessel performance management company prioritizing telemetry as the primary source of data. Our mission is to develop transparent and forward-looking digital solutions that enable our customers to expand their capabilities, adapt to changing environments and embrace opportunities with a creative mindset. Founded in 2016 in Athens, Metis also operates a subsidiary office in Singapore and is recognized as a global leader in maritime digitalization. Additionally, Metis is majority-owned by ERMA FIRST, a well-established maritime-focused environmental engineering group.
We’re looking for a Customer Success Specialist to join our team. If you have experience with Customer Support, Technical Assistance, and enjoy working in a dynamic environment, then apply now.
Main Responsibilities
- Onboarding: Guide new clients through the initial setup and integration of digital solutions tailored to the shipping industry
- Customer Support: Provide ongoing support and address customer queries or issues, ensuring timely resolution
- Feedback Collection: Gather customer feedback to understand their needs and challenges, using this information to improve products and services
- Product Training: Educate customers on the features and benefits of digital shipping solutions, ensuring they can utilize the tools effectively
- Technical Assistance: Offer expert advice on technical aspects of the digital solutions, particularly those related to maritime operations
- Best Practices: Develop and share best practices for using digital shipping solutions within the naval context
- Customer Advocacy: Represent customer interests in product development discussions, ensuring that new features and improvements align with their needs
- Beta Testing: Coordinate with customers for beta testing of new features and gather feedback for product refinement
- Internal Coordination: Collaborate with sales, marketing, product, and engineering teams to ensure a seamless customer experience
Requirements
- BSc in Business, or relevant diploma
- 3+ years of experience in relevant fields, preferably in the maritime sector
- Fluency in both written and oral communication in English
- Strong communication skills
- Advanced problem-solving skills
- Dependable and punctual, with strong time management and prioritization skills
- Maritime experience will be considered a plus
Key Competencies
- Cooperative with a positive attitude and strong teamwork attitude
- Strong written and verbal communication skills
- Work experience in similar industry will be considered a plus