“Working with Domes is like being part of a family, it’s like coming home.”

Are you ready to become member of one of the fastest paced hospitality Group? Do you want to be part of a growing IT team?

At the Domes Resorts, as we expand with new Resort openings on an almost annual basis, our main goal is to create a unique environment for both our guests and our people.

By joining the Domes corporate & regional teams, you instantly play a vital role in our development, by assuming a position that will set you apart from the competition and allow you to develop meaningful relationships and grow personally and professionally, in a safe, strong, and sustainable environment.

Are you passionate with Information Technology or looking for a new challenge in the hospitality industry? Join our dynamic team at Domes Resorts and play a key role in supporting our IT team to drive business growth. This multifaceted role seeks an IT Helpdesk Associate, being capable of supporting both operational efficiency and positive guest’s experiences.

This position offers opportunities for growth and development in the specialized field of hotel Information Technology.

IT Helpdesk Associate

Some of the responsibilities you will be entrusted with:

• Manage information technology and computer systems.
• Plan, organize, control, and evaluate IT and electronic data operations.
• Respond to a broad range of service requests for support by providing information to fulfill requests or enable resolution.
• Provide first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
• Assist with the development standards, and applies these to track, monitor, report, resolve or escalate issues.
• Audit systems and assess their outcomes.
• Deliver high quality support, owning support requests and managing them to successful outcome for the customer.
• Must possess an enthusiastic/professional manner.
• Must possess the ability to speak concisely and deliver information in a sensible and coherent manner.
• Following agreed procedures, provide advice to users on systems, products and services which are available to them.
• Be willing to work a flexible schedule as needed to complete all tasks before deadline.
• This role is Guest facing, so a high degree of friendly customer services is expected to both Guests and internal Customers.

• A degree in Information technology is required
• 0-2 years of experience in a similar position
• MS Office 365, MS Teams (Essential) , Windows 10 & 11, Windows Server (Essential), Mobile OS, WiFi
• Very good knowledge of the English language
• Experience in ticketing software (not mandatory)
• Knowledge of hospitality software and business (not mandatory)
• Certification and previous experience in Networking (not mandatory)

Specific Desired Requirements (Hotel Industry - not mandatory)

• PMS Systems (Preferable Oracle PMS)
• F&B POS Systems (Preferable Micros Simphony)
• BMS
• Virtualization Technologies (Hyper-V, VMware)
• PBX Systems (Analogue, VoIP)
• TV Distribution Systems (Analogue, Digital, IPTV)
• CCTV Systems
• Networking (Routing, Vlans, etc)
• Windows, Windows Server & Linux Operating systems

You will benefit from:

• Becoming a member of an organization, the number one priority is its people, it cares about their well-being, and it gives them room to grow and develop their skills.
• Various and diverse opportunities within the Group.
• Feeling safe and secure within a fast-paced organization.
• Competitive remuneration package.

Domes Resorts is an equal opportunity Employer. All applications will be treated in strict confidentiality. 

Please note: Only short-listed candidates will be contacted.