Objectives of this Role 

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware 

• Own projects, solutions, and key responsibilities within a larger business initiative 

• Handle business-critical IT tasks and systems administration 

• Research and evaluate emerging technologies, hardware, and software 

• Track and maintain hardware and software inventory 

 

Responsibilities 

• Analyze department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions 

• Ensure network components meet needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions 

• Continuously analyze current process, technologies, and vendors to identify areas of improvement 

• Prepare cost benefits analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs 

• Train employees on both software and hardware, troubleshoot, and provide technical support when needed 

• Develop and execute disaster procedures, and maintain data backups 

 

Skills and Qualifications 

• Bachelor’s degree in technology or computer science 

• 3+ years experience in IT management 

• Experience with or knowledge of programming languages, operating systems and services 

• MS Exchange – Microsoft365 

• Active Directory and other Windows-based systems 

• Linux administration 

• enterprise backup, recovery procedures, and system performance monitoring 

• PBX configuration and maintenance 

• Experience with firewall/switches configuration and maintenance (cisco, fortigate etc)