Paperpack Single Member S.A, one of Greece’s leading industrial companies in printing and packaging, is currently seeking to hire an IT Support Specialist to join the IT Department.

Purpose

As an IT Support Specialist, you will be working closely with IT Manager and you will be providing a first-contact resolution. You should have good knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills. This role requires good technical expertise, a problem-solving mindset, and the ability to provide excellent user support.

What you will be doing

• Support end-users, diagnosing and resolving hardware/software issues efficiently.
• Troubleshoot and resolve issues remotely using diagnostic techniques and targeted questioning.
• Troubleshoot and resolve IT issues related to networks, systems, and applications.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Install, configure, and support hardware, operating systems, and business applications.
• Collaborate with cross-functional teams, assisting in IT projects and infrastructure upgrades.

What you need to have

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in IT Support, System/Network administration, or technical troubleshooting.
• Experience with networking protocols (TCP/IP, DNS, DHCP, VPNs) and IT security best practices.
• Good knowledge of Windows Server, Active Directory, Microsoft 365 and cloud computing.
• Troubleshooting expertise in hardware, software, and connectivity issues.
• Excellent communication skills and ability to interact with non-technical users.
• Strong problem-solving mindset and ability to work independently.
• Good knowledge of English (written & spoken).
• Military obligations fulfilled (where applicable).

Preferred Qualifications (Nice to Have)

• Certifications on Microsoft 365 or Microsoft Azure.
• Previous experience with SCCM/Intune Administration & Policies.
• Good knowledge of Microsoft Identity Provider (Entra ID) or Hybrid Environment (AD-Entra ID).
• Experience in automation with PowerShell scripting.
• Experience with Microsoft Defender XDR and endpoint security.

What we offer

• A friendly and collaborative working environment that supports taking initiative and action.
• Private Health & Medical Insurance.
• A competitive salary and benefits.

All applications will be acknowledged and treated with utmost confidence.