Key Responsibilities

• Proactively pick up, respond & own incidents and tasks in support queue. ServiceNow knowledge preferable
• Correctly track incidents and calls timely and accurately. Working to specific SLAs
• Lenovo PC (Desktops/Laptops) - Hardware and Software Troubleshooting
• Some hardware support experience required e.g., Printer setup, component replacement.
• Ability to resolve Windows 10 Operating System Errors
• Proficient in Microsoft Office 365 Suite including Teams
• Ability to support basic DEP Apple iPad and iPhone issues. InTune MDM knowledge preferable.
• Owning IT Workplace Refresh projects
• Computer imaging
• IMAC - Imaging & Desk Relocation
• Basic Network troubleshooting skills and knowledge
• Ability to perform accurate network patching and switch / network device installation in racks
• Basic Knowledge of Microsoft Active Directory
• End-user support knowledge and experience with common tools.

Person Specification

• 2 Years experience in an IT Support Role
• English Speaking
• Candidates need to be flexible, efficient and able to work independently
• Ownership of projects and be able to take responsibility to deliver them
• Ability to communicate technical information to non-technical audiences
• Strong sense of customer service and building customer relationships
• Good organisational skills
• Good attention to detail
• Excellent Verbal and Written Communication Skills
• Ability to multitask

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Whats next:

Its best to apply today, because job postings can be taken down and we wouldnt want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we"ll be happy to assist!

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.