About Sigmasoft S.A.

Sigmasoft S.A. is an innovative software development company providing state-of-the-art software solutions and services for the e-Health &  e-Government Sector.

What You Will Be Doing

We are looking for an Application Support Agent to join our team, to ensure that we deliver strong and reliable solutions to our clients.

Responsibilities

• Provide customer technical support (email, phone on customer reported issues)
• Communicate with customers via phone & e-mail
• Identify, investigate and resolve user’s problems
• Record defects and re-test when resolved
• Support customer User Acceptance Testing
• Prepare technical/problem reports

 Experience You Will Need to Succeed

• BSc in Computer Science or related field
• Proven experience in providing technical support.

 Personal skills we are looking for

• Excellent Communication and presentation skills
• Ability to communicate effectively with both technical and non-technical audiences
• Excellent analytical, problem solving and troubleshooting abilities
• Solid organizational skills and focus on accuracy and attention to detail
• Able to work independently or as part of a team
• Detail oriented, maintaining the highest quality work standards

What we offer

• Competitive base salary
• Private medical insurance coverage
• Full-time long-term co-operation
• Outstanding on the job training opportunities
• Outstanding working environment
• Outstanding career opportunities