The Technical Support Specialist will provide higher-level technical support software/hardware related issues as well as undertake analysing, troubleshooting, evaluating technology software installations and maintenance issues, for our company.

Responsibilities:

• Evaluates expanding or enhanced computer operations; makes recommendations for improvement and upgrades to hardware and software to manage workload and system requirements.
• Provides technical support—identifying, investigating, and resolving users’ problems with computer software and hardware—for problems that are expertise of Technical Team.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Collaborates with other employees to research and resolve problems.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Develops and communicates department projects and goals.
• Maintains knowledge of technology innovations and trends.
• Performs other related duties as assigned.
• Document changes, revisions and problems.

Qualifications:

• Bachelor’s degree or equivalent in Computer Science.
• Fluency in English language, both written & spoken.
• Strong communication skills.
• High level troubleshooting skills on Microsoft client software (Windows, Office).
• High level troubleshooting ERP client-side requests/issues.
• Basic networking understanding (TCP/IP, DNS).
• Basic Knowledge for supporting the implementation of cybersecurity measures.
• Basic Knowledge VOIP Technology.
• Basic knowledge of other MS software (Active Directory, Windows Server Administration, SQL, etc.).
• Experience in an Industrial IT environment will be considered a plus.

 If you get excited with the idea of competing for success and recognition of your talent and you demonstrate the above competencies, then send your CV, including reference code to the following e-mail address: career@septona.gr

All applications will be treated as confidential. If you do not wish to keep your CV in our company database, please notify us in writing.