TERNA ENERGY, member of GEK TERNA Group, is seeking for :

IT Helpdesk

Essential functions for the Role

• Provide first-level troubleshooting and support
• Escalate issues to internal or external second level support
• Follow end-user requests on the Helpdesk Portal
• Handle the communication with hardware and service providers to fulfill IT procurement requests
• Prepare monthly reports

Requirements

• Degree in Computer Engineering, Computer Science, Information Technology, Information Systems, or similar
• Basic knowledge of Windows configuration and administration
• Working knowledge of Office 365 platform
• 0-3 years of work experience

Competencies

• Strong analytical and problem-solving skills
• A knowledge enthusiast, eager to learn and share knowledge with others
• Able to work as an individual contributor and collaboratively as a team member
• Responsible and accountable worker, ensuring timely and informative communications with IT management and end-users