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IT User Support & Administrator
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ICAP Executive Search & Selection is one of the premium consultancies and part of ICAP People & Employment Solutions, the largest HR Services Provider in Greece and Cyprus. With more than 50 years of experience, we specialize in assessing and recruiting Senior to Middle Level Executives across all sectors.

ICAP Executive Search & Selection on behalf of its client, a Scandinavian travel arrangements company, is looking for a highly motivated and experienced IT User Support & Administration. The candidate will have the primary responsibility for first level support & troubleshooting for all user software & hardware at Piraeus premises and remotely to international offices & home-based users.
 

IT User Support & Administrator
 
Responsibilities:

•  Serves as the first point of contact for internal customers
•  Performs troubleshooting through diagnostic techniques and pertinent questions and determines the best solution based on the issue and details provided by users
•  Walks the user through the problem-solving process and follows-up to ensure full resolution of issues, while updating internal customer on status
•  Installs, maintains, and supports new user hardware
•  Provides first – level support on MS office requests, especially Excel
•  Resolves problems with networks and other IT infrastructure
•  Responsible for the administration and day-to-day maintenance of the Helpdesk application
• Maintains an up-to-date IT asset inventory
• Monitors and suggests enhancements on the incident management & service request processes
• Records events and problems and their resolution and analyze common complaints and problems to fix root causes    
• Administration of Active Directory and Azure infrastructure 
• Managing the procurement process for end-user equipment and liaise with external partners to ensure smooth delivery
• Researches and provides updated information on IT products or services to the regional IT team
• Identifies and suggests possible improvements on internal IT processes

Requirements:

• BSc/BA in IT, Computer Science, or relevant field
• 1-2 years of experience as a help desk technician or other customer support role
• Excellent written and spoken English
• Tech savvy with working knowledge on office automation products, networks, or databases
• Good understanding of computer systems, mobile devices, and other technology products
• Strong working knowledge of Windows, Microsoft Office, communications software, virus protection, and diagnostic software
• Ability to diagnose and resolve onsite and remote PC related problems
• Excellent communication skills across all levels in the organization
• Customer-oriented, cool-tempered, able to work and deliver under tight time - limits
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