About Us:

OPAP is the top gaming company in Greece and among the most recognized ones in its sector worldwide. Our aim is to establish OPAP as a world-class entertainment and gaming company, having long-term strategic priorities focus on the customers, on the people, on the network, on the products and on the digital-technological capabilities. We are currently a highly esteemed employer, offering career opportunities and a unique work experience to exceptional professionals and talented young people, through our dynamic Selection & Recruitment Program as well as our Internship/Graduate Programs. Our main objective is to develop a high-performing Team by attracting new talents, as well as developing and creating stronger bonds between our people.

Your day to day will include:

• Executing daily operations of lottery systems by effectively operating multiple applications
• Monitoring and assessing the performance of LOTOS Gaming System according to operating standards
• Participating in the enhancement of data quality and operational processes, performing regular control checks on data integrity and system reliability
• Participating in projects for the upgrading / remodeling of the LOTOS gaming platform
• Following-up and cooperating with internal and external stakeholders for the effective management of issues on production environment of LOTOS
• Executing UAT to support IT team and vendors in the implementation of system improvements and modifications
• Executing daily and drawing management processes to support lottery business operation and reconciliation controls
• Monitoring ongoing business processes and established information security controls
• Monitoring and assessing the performance of LOTOS Gaming System according to operating standards
• Supporting the execution of corrective / improvement actions to the LOTOS Gaming System, according to the guidelines and directions
• Proceeding to the necessary Configuration of Lotos Gaming System parameters according to business needs and standards
• Participating in the planning and execution of the contingency plans to ensure high availability of lottery business operations

What you need to succeed:

• BSc in Information technology or relevant field
• 4+ years of experience in technical operations support roles
• Very good knowledge of the gaming operations and procedures
• Availability to work in shifts
• Knowledge of IT service management/ticketing systems
• Strong analytical and problem-solving skills
• Good communication and interpersonal skills
• Strong customer-support orientation with keen attention to detail
• Ability to work effectively under deadlines
• Excellent command of the English language (oral and written)
• Proficient MS Office user

What we offer to our candidates:

• Opportunity to work with #dynamic people full of #passion #integrity & #fun
• Modern & award winning workplace environment
• Competitive compensation package
• Competencies’ & Career Development opportunities
• Private health coverage

OPAP Group is an equal opportunity employer

Does this sound like you? If yes, we would love to meet you!