G4S Telematix, a key member of the Global G4S & Allied Universal Group - the world’s leading integrated security company, is on the lookout for a dedicated and experienced CRM Analyst. With over 20 years of experience in providing Monitoring & Response services, we secure mobility in the Logistics, Automotive, and People Safety sectors by merging advanced tracking and sensing technology with state-of-the-art software platforms and 24/7 Secure Operations Centers. If you want to be part of a dynamic and innovative team shaping the future of integrated security, we'd love to hear from you.

Key Responsibilities:

• Collaborate with our CRM Lead and our Commercial Team to enhance customer interactions

• Audit existing CRM infrastructure, pinpoint improvement areas and help in their development

• Coordinate with the Sales and Customer Support teams to effectively design our Zoho CRM to best meet customer needs

• Leverage Zoho and its modules to create a streamlined customer life cycle, from lead handling and offer acceptance, to onboarding, lifetime support, and renewal

• Provide continuous support and enablement to the key CRM users like the Sales Team and Customer Support Team

• Conduct training sessions on new features for CRM users and facilitate the onboarding for new CRM users

• Generate reports and conduct data analytics to guide business decisions

• Familiarize yourself and guide the team in using all functionalities supported by the Zoho ecosystem, including marketing automations, Creator, Surveys, Campaigns, and more

• Cooperate with the Marketing team to best utilize the tools provided by Zoho for customer segmentation, promoting relevant solutions to each prospect and existing customers

• Assist the Operations team in using our CRM and its automations to optimize and automate processes from Lead to Renewal
  
  

Requirements:

• A minimum of 32 years of work experience as a CRM Analyst. Previous experience with Zoho will be considered a strong plus

• Basic HTML / CSS knowledge for customizing Zoho CRM's user interface and creating simple templates. Willingness to learn and improve these skills

• Degree in Business Administration, IT, Marketing, or a STEM field

• Excellent communication and team management skills

• Experience in SaaS operations

• Solid understanding of sales and marketing processes

• Ability to think in a structured and flow-based manner, managing processes from conception to fruition

• Familiarity with data analysis and customer information trends

• Strong problem-solving mindset and customer-focused attitude

• Experience in industries like Automotive, Logistics, Insurance, Telco or IoT is considered a strong plus
  
  

What We Offer:

• International exposure in 3 continents (EU, Africa, Asia-Pacific)

• Competitive compensation package which includes an attractive salary

• Private health and life insurance

• Mobile phone & plan

• Continuous learning

• A collaborative modern work environment
  
  

If you meet these requirements and want to be part of a forward-thinking team dedicated to securing the future, apply today.

G4S Telematix is an Equal Opportunity Employer and we encourage diversity in the workplace.