Pfizer's belief is that all people deserve to live healthy lives. This drives our desire to provide access to medicines that are safe, effective, and affordable. We advance breakthroughs that change patients' lives and increasingly there is a digital component to the interactions we have with patients and their health care professionals.

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex orientation, age, gender identity or gender expression, national origin, disability.

ROLE SUMMARY

• Set standards for all vendors and Meeting Planning Agencies (MPA) in EMEA
• Conduct performance reviews for all vendors in EMEA using KPIs and Service Level Agreements to hold all vendors accountable
• Own the relationship with vendors in EMEA, including contracts, MPA onboarding, and best practices Implement innovative approaches and strategies that improve the ways in which MEET works with vendors
• Exhibit a deep understanding of MEET processes, systems, and vendor landscape
• Ensure alignment with North Star principles of "speed to value, business impact, promote our services, and create capacity"
• Conduct data analysis to develop insight driven reports for continuous improvement
• Implement new solutions for continuous improvement and innovation across all MEET services
• Implement innovative solutions to resolve issues in MEET processes
• Implement new tools as appropriate
• Support the regional implementation of a self-service tool to be used for simple internal meetings
• Ability to present to leadership and manage relationships with regional stakeholders
• Ability to manage relationships with vendors to deliver innovative solutions that go beyond daily needs
• Ability to lead initiatives with internal partners to create a single, seamless process and systems landscape
• Ability to partner with internal stakeholders to collect feedback on vendor support, innovation and continuous improvements

BASIC QUALIFICATIONS

• Comprehensive knowledge and expertise in the technology landscape that supports MEET
• Management of multiple client stakeholders
• Good organizational skills to coordinate and manage multiple priorities
• Proficient written and verbal skills to enable effective communication with all levels of management
• Strong written and verbal communication skills enabling effective communication with all levels of management
• Understanding of compliance/financial controls
• Ability to present to senior leaders
• Strength with multitasking and ensuring accurate detail
• High level of self-motivation, energy, and flexibility
• Understanding of MAPP Policy terms and healthcare compliance policies
• Proficiency in PC skills (MS Excel, Word, PowerPoint) required
• SAP / Ariba experience preferred
• Previous experience with pharmaceutical companies is preferred
• Ability to manage reporting needs for business, BU, Compliance, Audit, etc.

PREFERRED QUALIFICATIONS

• Typical Years of Experience: 5+ years (3+ years with MBA / MS) of experience in management, compliance, and customer focused operations with significant volumes and risk (including audit and/or finance experience)
• Minimum of bachelor's degree in Business, Finance, or a related discipline
• Fluency in English is a must; Additional languages preferred
• Strong compliance experience and financial or audit controls background
• Demonstrated diverse leadership experiences including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact
• Proven ability to lead and manage cross-functional, high-performing teams in a fast-paced, dynamic environment
• Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies
• Previous experience with pharmaceutical companies is preferred
• Deep expertise and understanding of a large compliance related, customer facing operations team
• Recognized as a leader who delivers strong financial and customer experience results
• Project management & communications skills: ability to lead