Job Purpose

To support the Outlet Manager or Outlet Senior Manager in overseeing the daily operation of the outlet, ensuring service excellence, guest satisfaction, and smooth team coordination. The Outlet Assistant Manager plays a key operational role on the floor, supervising service teams, maintaining standards, and ensuring an efficient workflow throughout service periods.

This role contributes to the outlet’s success by ensuring consistent execution of brand standards, supporting team development, and maintaining a positive and organized work environment.

Key Responsibilities

Operational Leadership & Excellence

• Supervise daily outlet operations, ensuring smooth coordination and consistent service delivery.
• Act as shift leader, maintaining a strong presence on the floor to monitor quality and service flow.
• Support the Outlet Manager in ensuring adherence to health, safety, and hygiene standards (HACCP and internal policies).
• Assist in planning and executing outlet activities, promotions, and special events.

Team Management & Development

• Supervise, guide, and support the service team to ensure high performance and adherence to standards.
• Support the recruitment, onboarding, and training of new and returning seasonal team members.
• Foster teamwork and motivation, creating a positive and collaborative work atmosphere.

Financial & Business Performance

• Support daily sales activities, upselling, and cost control initiatives in line with divisional objectives.
• Assist in monitoring stock, waste, and operational costs to ensure efficiency.
• Contribute to achieving revenue targets through effective service and guest engagement.

Guest Experience & Service Quality

• Ensure every guest receives attentive, professional, and friendly service.
• Handle guest feedback and service recovery with professionalism and discretion.
• Support a culture of continuous improvement based on guest feedback and internal reviews.

Coordination & Communication

• Ensure effective communication with Culinary, Bar, and other departments for smooth operation.
• Participate in daily briefings and service meetings, communicating priorities and updates to the team.
• Support clear and consistent information flow between management and service employees.

Accountability

• Accountable for the smooth execution of outlet operations during assigned shifts.
• Responsible for supervising service quality, maintaining standards, and supporting team performance.
• Acts as delegated leader in the absence of the Outlet Manager or Outlet Senior Manager.

Qualifications & Experience

• Proven experience as an Assistant Outlet Manager or supervisory role in a 5-star hotel.
• Fluency in English, additional languages are an advantage.
• Strong leadership and communication skills.
• Good knowledge of food and beverage service; wine knowledge is a plus.
• Ability to multitask, remain calm under pressure, and handle guest concerns effectively.
• Degree/Diploma in Hospitality would be a plus.

What we offer

Team: Becoming a member of an organization that cares about its people, the environment, and the local communities.

Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.

Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.