Your main purpose
Daily Operations: Supervise and coordinate daily operations of assigned outlets (restaurants, bars, lounges) for smooth and efficient service.
Team Leadership: Lead, motivate, and support outlet teams, including managers, supervisors, and service employees.
Service Standards: Ensure all outlets maintain 5-star service levels in line with brand guidelines.
Communication: Act as the key link between the F&B department and outlet leadership, ensuring clear direction and alignment.
Culinary Coordination: Work closely with the culinary team to guarantee timely, high-quality food delivery.
Guest Experience: Drive guest satisfaction through proactive engagement, service recovery, and attention to detail.
Service Monitoring: Oversee service flow and guest experience across outlets, stepping in as needed.
Compliance: Ensure team compliance with hygiene, safety, and grooming standards.
Qualifications & Experience
- Minimum 3 years of leadership experience in Food & Beverage, ideally within luxury hotel or resort environments.
- Demonstrated ability to manage multiple outlets or large-scale service operations.
- Strong leadership and people management skills with a hands-on, service-driven approach.
- Excellent communication and interpersonal skills.
- In-depth understanding of luxury hospitality standards and service etiquette.
- Committed to building high-performing teams and nurturing positive work environments.
- Flexible, calm under pressure, and solutions oriented.
- Fluent in English; additional languages are an asset.
- Degree or diploma in Hospitality Management or a related field preferred.
What we offer
Team: Becoming a member of an organization that cares about its people, the environment, and the local communities.
Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.
Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.