We at Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking “1st Level B2B Support Engineer – Platinum Technician” to be part of our successful team in our “B2B Support team”. 

What will you do:

• Provide first-level technical support to corporate users via phone, email, and ticketing system
• Troubleshoot and resolve hardware, software, and basic network issues
• Manage user accounts, permissions, and password resets (Active Directory)
• Support corporate applications, email systems, VPN, and collaboration tools
• Escalate unresolved or complex issues to 2nd/3rd level support following internal procedures
• Monitor and update incident tickets, ensuring accurate documentation and timely resolution
• Assist with workstation setup, configuration, and onboarding of new employees
• Ensure compliance with IT policies, security standards, and SLAs
• Provide user guidance and basic training on IT systems and tools
• Maintain high levels of customer service and professionalism

It would be nice if you have:

• BSc or MSc in Computer Science, Information Security or related degree 
• 5 years of experience in a similar field is preferred
• Certifications are desirable (Fortinet NSE2, Cisco CCNA) 
• Good knowledge of SDWAN , WIFI , CLOUD
• Adaptability to new technologies and commitment to continuous improvement
• Customer-focused mindset ensuring high-quality service delivery
• Proven experience in troubleshooting and resolving technical issues
• Hands-on experience with service activation and deactivation processes
• Strong knowledge of corporate network services
• Strong problem-solving and analytical skills with attention to detail
• Ability to work effectively under pressure and during scheduled night-time maintenance activities
• Team-oriented with excellent communication and collaboration skills

What will you get:

• Wellness programs to keep yourself fit.
• Mobile voice and data to talk.
• Discounts on Nova Fixed / Mobile / TV for you, friends, family.
• Flexy work from home to balance your life.
• Private Insurance program to check up on your health.