The role, reporting to the Parts & Services Service Area Manager, will be responsible for the following main activities:

• Management, monitoring and improvement of the quality and efficiency of the external service centers
• Define and implement client fidelity strategies leveraging on service centers to monitor the lifecycle of our products
• Define and implement long term service contracts and clients’ maintenance programs
• Scouting and analysis of new business opportunities in collaboration with the Sales Area Manager
• Development of activities aimed to increase the installed park and the services sold
• Recruitment of new installers in collaboration with the Service Centers
• Increase the Parts & Services turnover of the reference area
• Maintain and increase the service level of the Service Centers in the area of responsibility
• Guarantee the homogeneity of service logics within the area of competence

The ideal candidate has:

• a degree in Economics or Engineering
• 1 year of experience in similar roles gained in the semi-durable goods industry
• a good knowledge of Microsoft Office
• Good communication skills, strong results and business orientation, initiative and organization will complete the profile.