Are you passionate about technology and eager to provide innovative solutions in the field of electrical and digital building infrastructures?

Legrand Greece is looking for a dedicated Technical Support Engineer to join our dynamic team in Athens and contribute to delivering exceptional support and services to our customers.

🎯 Key Duties & Responsibilities:

• Provide prompt and effective technical support to customers and internal teams via phone or email.
• Diagnose and resolve product issues, guiding users through step-by-step solutions.
• Document and monitor customer interactions, technical issues, and resolutions in the support ticketing system (Salesforce).
• Stay informed about product updates, industry trends, and new technologies to ensure accurate and up-to-date support.
• Prepare project quotations and technical proposals tailored to customer needs.
• Support the internal technical team by offering expertise on Legrand's wide range of products and solutions.
• Collaborate with the marketing team to assist in product marketing plans, support new product launches, and develop promotional materials such as brochures, technical guides, and website content.
• Maintain strong communication with clients, understanding their requirements and providing appropriate solutions.
   

📌 What We’re Looking For:

• Degree in Electrical Engineering from a University or Technical Institution.
• Proficiency in Microsoft Office.
• Fluency in written and oral communication in English and Greek.
• Excellent verbal and written communication skills, with the ability to interact confidently with clients and explain technical concepts clearly.
• Ability to work independently and as part of a team.
• Strong organizational, problem-solving, and analytical skills.
• Previous experience in a similar role is not required but will be considered an asset.
• A genuine interest in electrical and digital building solutions.

Apply now and become part of a team that's helping shape the buildings of tomorrow.