International Airport of Heraklion, Crete S.A. is currently looking for:

Aviation Operations Instructor_Assessor

Role responsibilities:

• Accountable for delivering theoretical and practical training and conducting objective proficiency checks for aerodrome operations personnel (excluding aerodrome maintenance) in accordance with EASA ADR.OR.D.017 Training and proficiency check programs and within the authorized instructional and assessment domain.
• Implements approved training and proficiency check programs by ensuring that training delivery, assessment and documentation are performed consistently, objectively, and in line with corporate standards, operational procedures, and defined competency criteria.
• Ensures adherence to the Aerodrome Manual, Aerodrome Training and Proficiency Checks Manual, Safety Management System (SMS), relevant Aviation Operations Training SOPs and Working Instructions, and corporate principles for employee training, assessment, and development and applies these consistently across authorized instructional and assessment activities.

• Maintains current knowledge of corporate procedures, working instructions, regulatory changes and best practices for assigned training and assessment programs.
• Contributes to training needs analysis and functional training standards by developing and updating syllabi, specifying scope, duration, and frequency based on subject complexity and operational risk, per the Aerodrome Training and Proficiency Checks Manual.
• Assists in developing and maintaining the Competency Matrix for Operations roles, aligned with regulatory, procedural, and operational requirements.
• Collaborates with Subject Matter Experts (SMEs) to design, review, update, and evaluate training content, materials, and assessment tools in compliance with legislation, regulations, and operational SOPs within the authorized domain.
• Supports training, standardization, and development of Local Instructors and Assessors per corporate needs, approved procedures, and regulatory requirements.
• Conducts theoretical and practical in-house training within the authorized instructional domain, per approved Training Syllabus and Annual Training Schedule.
• Delivers training aligned with corporate standards, approved procedures, and adult learning principles, promoting active participation through discussion, knowledge sharing, coaching, and facilitation.
• Verifies readiness and suitability of training facilities, equipment, and materials before delivery and assessments
• Evaluates trainees' performance with objective, evidence-based methods; provides structured feedback; documents outcomes; and recommends corrective actions as needed.
• Performs proficiency checks per EASA regulations, corporate principles, and established guidelines within the authorized assessment domain.
• Briefs assesses on assessment methods, criteria, and standards beforehand to minimize stress and optimize performance.
• Conducts assessments and proficiency checks according to principles in the current Aerodrome Training and Proficiency Checks Manual, applying predefined criteria uniformly.
• Collects, maintains and archives training and assessment records per the Aerodrome Training and Proficiency Checks Manual, relevant SOPs and Working Instructions, using designated corporate platforms.
• Analyzes results and performance trends; submits evidence-based recommendations to the Airport Training Manager for improvements to training methodologies, tools, and processes to enhance continuous improvement and the Training Management System.
• Participates in relevant training and assessment activities to maintain subject-matter expertise, instructional, and assessment competence.
• Participates in training and assessment activities within the authorised instructional domain to maintain the validity and currency of subject-matter knowledge, instructional competence, and assessment competence.
• Promotes a culture of competence and continuous learning as a Corporate Ambassador for professional development and knowledge sharing.
• Complies with the IAHC Code of Conduct and demonstrates professional behavior in all training, assessment and operational interactions.

Requirements: 

• Certification as a Trainer from reputable organisations (e.g. IATA, ICAO, Certified Adult Trainer by the National Organisation for the Certification of Qualifications and Vocational Guidance -EOPPEP ) or through approved in-house training programs as well as a Valid RTF, will be considered an advantage.
• Minimum of 10 years of working experience in airport management, aviation/ground handling operations, on related roles or supervisory roles, with demonstrated leadership skills.
• English language proficiency at a minimum of Lower Diploma level.

• Knowledge of the airport operations environment and very good understanding of applicable regulations and safety procedures related to the airport operational ecosystem.
• Awareness of Human Factors and Safety Management System (SMS) principles relevant to aerodrome operations.
• Ability to deliver theoretical and practical training using adult learning principles.
• Ability to conduct objective, evidence-based assessments and proficiency checks using predefined performance criteria.
• Commitment to continuous learning and maintaining currency of competence.
• Demonstrated very good command in PC-based office tools, including MS Word, Excel, and PowerPoint.

Competencies:

• Strong communication skills, with the ability to explain operational requirements clearly.
• Strong collaborative skills to work with diverse teams and promote knowledge sharing. 
• High attention to detail and professional judgement to ensure compliance and consistency.
• Good organizational and planning skills.