Reimagine your career
Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers". We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
We’re on the lookout for a Senior Trainer to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.
We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix + Webhelp, you belong, you make a difference, and you succeed on your terms.
Career growth and personal development
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
Plus, at Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
In everything we do, we believe in doing right by and for people—our clients, their customers, our people, our community, and our planet.
As a Senior Trainer on our team, you will:
What you will do in this role
- Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.
- Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom/virtual environment.
- Accountable for achieving individual training performance metrics. • Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
- Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
- May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids
- Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation.
- Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis.
- Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures .
- Provide or facilitate skills-based learning provision for all employees where required and appropriate.
- Ensure all new delegates receive full induction training to achieve satisfactory skills and knowledge at a level technically proficient for their role.
- Ensure all employees receive continuous appropriate development to maintain competent skills and knowledge at a level technically proficient in their role.
- Ensure a support program is in place post induction training to meet ongoing developmental needs.
- Oversee, measure and validate, utilizing appropriate systems, the delivery and quality of training and development provided, and devise and track the impact of interventions.
- Provide coaching and support outside of the classroom to ensure learning interventions are successfully embedded for long term skills and knowledge growth.
- Ensure own level of understanding about the customer interaction and the evolving business environment is constantly updated.
- Help create a culture where individuals take more responsibility for their own learning and development.
Your qualifications:
We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix + Webhelp is a great match if you:
- Ability to be flexible and quickly adapt to changing business needs and processes.
- Ability to make decisions and use judgment & intuition to function in a matrixed & dynamic environment.
- Effectively manage deadline related pressures
- Excellent facilitation and presentation skills with the ability to exercise mature judgment.
- Desire and ability to work with different business technologies. • Solution orientated with strong problem-solving skills.
- Experience in developing classroom and virtual training solutions and understanding of Learning and Development theories and models.
- Previous experience in delivering sales specific training programs which enable inexperienced teams to achieve sales KPIs within a set timeframe.
- Strong planning & organization skills
- Excellent communication skills to effectively facilitate training workshops that is engaging for all participants.
- Strong ability to coach and inspire confidence in others.
- Proven ability to interact, consult and build partnership with people at all levels of the organization.
- Experience in Adult Learning Principles / Theories
- Works autonomously as well as in a team environment.
Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we encourage you to apply anyway. We’ll do our best to match you with the right job, whether it’s this one or another role.
What's in it for you:
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams, our customers, and YOU. And we'll invest in you to help you reimagine and grow your career.
In this role, we offer benefits that help support your unique lifestyle:
- Full Relocation Support (including flights, accommodation & transportation)
- Indefinite contract
- Competitive remuneration package (14 Salaries/year)
- 10% monthly performance bonus
- Daily meal voucher in Up Hellas Mastercard
- Private health insurance + Dental Care
- Opportunities for international Career through the Concentrix + Webhelp International Mobility program
- A challenging working environment
- Employee events
- Free gym, well-being activities, and a rooftop cinema with Acropolis views
- Enjoy with your co-workers your lunch break at our new Restaurant
Reimagine the best version of you!
At Concentrix + Webhelp, we're determined to bring our own intelligence, empathy, and experience to the table every day. We invest in our game-changers and the environment they work in, because we know that when our people thrive, it has a powerful impact on them, their customers, and their clients’ businesses.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”
Concentrix + Webhelp is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work:
In accordance with Greek law, only applicants who are legally authorized to work in EU will be considered for this position.