Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers". We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We’re on the lookout for an Training and Quality Manager to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.

We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix + Webhelp, you belong, you make a difference, and you succeed on your terms.

 

Career growth and personal development

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

Plus, at Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

In everything we do, we believe in doing right by and for people—our clients, their customers, our people, our community, and our planet.

As an Training and Quality Manager on our team, you will do:

• Construct the training roadmap (initial and ongoing) 
• Manage activity workload depending on the schedule
• Ensure the deployment of all the trainings
• Control the quality of training materials as well as their updates 
• Analyze the difficulties encountered by advisors and set up corrective actions
• Share news with project stakeholders and control of their proper dissemination/understanding
• Develop and ensure the proper filling of tools
• Ensure the proper use of the teaching methods on training projects
• Design modules, workshops for the project based on the needs of employees, and training project productions.
• Be the business and insight link for the client
• Maintain quality/training dashboards and pass information on to project/customer teams
• Participate in Production/Steering committees (generic or quality) and present the training strategy/project quality.
• Suggest ideas
• Lead, collect the ideas of project collaborators and forward them to the client
• Analyze feedbacks and the results of customer satisfaction surveys and share the findings / recommendations with the client.
• Contribute to the continuous improvement of processes and client tools
• Plan/size the team based on project needs
• Follow the team deliverables
• Increase team competences on processes and client tools
• Develop the teaching skills of trainers 
• Manage collaborators (follow-ups and periodic evaluation)
• Establish a good collaboration between his/her teams and team leaders
• Ensure and manage quality for all processes

Your qualifications:

We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix + Webhelp is a great match if you:

• Are fluent in English and Greek
• Have experience managing a team
• Have experience in Quality Analysis
• Have experience in training
• Are proactive to improve.
• Identify and seek the right contacts depending on the needs and context.
•  Identify the key elements and convey appropriate solutions
• Can communicate ideas clearly to share information and if necessary, to facilitate effective decision-making.Independently take adapted and efficient decisions and implement action plans allowing to anticipate difficulties.
• Meet expressed requests or needs by providing a fast and effective response. 
• Adapt learning methods to the needs and levels of trained public. Identify the different profiles of trainees and adapt communication accordingly.

Master all the norms and labels within the perimeter and their implementation provisions. 

 

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we encourage you to apply anyway. We’ll do our best to match you with the right job, whether it’s this one or another role.

 

What's in it for you:

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams, our customers, and YOU. And we'll invest in you to help you reimagine and grow your career.

 

In this role, we offer benefits that help support your unique lifestyle:

• Competitive remuneration package (14 Salaries)
• Up to 10% performance Bonus.
• Private health insurance + Dental Care
• Meal voucher card paid monthly
• Indefinite Contract
• Opportunities for international Career through the Webhelp International Mobility program
• Free gym and other well-being activities
• Enjoy your time with your co-workers during your lunch break at our new Restaurant

Reimagine the best version of you!

At Concentrix + Webhelp, we're determined to bring our own intelligence, empathy, and experience to the table every day. We invest in our game-changers and the environment they work in, because we know that when our people thrive, it has a powerful impact on them, their customers, and their clients’ businesses.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”

 

Concentrix + Webhelp is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

 

Eligibility to work:

In accordance with Greek law, only applicants who are legally authorized to work in EU will be considered for this position.