Louis Hotels, one of the biggest hotel groups in Cyprus and Greece, is seeking to recruit a qualified individual for the company’s offices :    

                                                                E-Commerce Manager

The role

Leads the e-commerce strategy and digital performance across the Group’s hotels, with primary responsibility for reporting, data analysis, and turning insights into action,
Coordinates day-to-day matters between internal departments and external digital agencies.

Main responsibilities:

• Builds, maintains, and closely monitors a unified performance dashboard (GA4, Looker Studio or equivalent) with KPIs per channel and funnel, by property or destination.
  • Delivers weekly and monthly reports with clear conclusions, trends, forecasts, and recommended actions.
  • Defines, or oversees the execution of, targets per channel (direct, OTA, metasearch, email, social, affiliates), tracks progress, and recommends optimizations.
  • Manages the e-commerce roadmap (site merchandising, content, CRO, A/B tests, loyalty flows).
  • Coordinates agencies for CPC/paid media, SEO, and CRM, ensuring quality, deadlines, and budget discipline.
  • Aligns and coordinates daily with Sales, Revenue, Reservations, and Marketing, translating business goals into the corresponding digital actions, offers, etc..
  • Oversees content and offers across websites, channel managers, and OTAs.
  • Monitors competition, rate parity, and metasearch visibility.
  • Manages a small team of 1–2 people, provides coaching, sets priorities, and establishes SOPs.

Requirements

• 3+ years’ experience in e-commerce or digital performance within hospitality or a related sector.
  • Strong command of GA4, GTM, Looker Data Studio, Excel/Sheets, and working knowledge of attribution and forecasting.
  • Experience with PMS/CRS and channel managers (e.g., WebHotelier, PrimalRes) and solid understanding of the OTA ecosystem.
  • Proven ability to produce executive-level reporting and data-driven recommendations with clear next steps.
  • Experience coordinating agencies and cross-functional teams.
  • Excellent command of English and very good command of Greek.
  • Strong project management skills, attention to detail, prioritization, and ownership.

Nice to Have:

• Knowledge of CRO, A/B testing frameworks, and conversion copy principles.
  • Familiarity with SEO, metasearch, affiliate networks, and email automation/CRM.
  • Power BI or equivalent BI tools.
  • Basic understanding of rate strategy and close collaboration with Revenue Management.

Indicative KPIs:

• Direct booking share and cost of acquisition per channel.
  • Conversion rate, AOV, and revenue per visit.
  • Metasearch visibility and rate parity score.
  • OTA dependency index and cancellation rate.
  • Campaign ROI/ROAS against business goals.
  • SLA adherence for actions across agencies and internal teams.

Reporting Line and Location

• Reports to the Head of Digital & Commercial, with close collaboration with Sales and Revenue.
  • Based in Cyprus or, by exception, Athens, with occasional travel to Cyprus/Greece.

What We Offer

•    A role of responsibility with clear impact on commercial results.
  • Access to best-in-class partners and tools.
  • Competitive package and strong growth prospects.

Interested applicants should send their CV to vacancies.greece@louishotels.com

All applications will be treated with strict confidentiality.