Job Overview:

• Job Languages Afrikaans

Are you passionate about everything online, with an eye for details? Become a member of our strong and growing Social Media Content Moderators team in Athens!

We are looking for talents with great Zulu (isiZulu) and English skills who will join us in our state-of-the-art working environment in Greece, after relocating to Athens.

Be part of a strong team that reviews online content, helping to build a better and safer user experience. You will be enforcing our client's terms of use by carefully monitoring and reporting abuse on their platform. You will be reviewing online content and scoring it on areas such as age-appropriateness, level of violence, sexual content, and political transparency. At times you may need to review very disturbing content.

Notes:

• You will be working on-site, in our state-of-the-art offices in Athens, Greece (Moschato and Piraeus).
• Candidates should be EU passport or Greek id holders, or holders of valid work permit in Greece.

What you will do:

• Review and categorize social media content based on specific guidelines.
• Ensure that all information uploaded by users follow the guidelines based on client's policies.
• Make well-balanced decisions to be an effective advocate for the online community.
• Ensure high quality and safe experiences for both people and businesses.
• Apply a content policy to digital content and execute handling procedures with consistency.
• Assist customers via chat, email or phone (depending on the project).
• Identify inefficiencies in workflows and suggest solutions.
• Follow company and client procedures and guidelines.

What will you bring:

• Excellent verbal and written skills in Zulu (isiZulu)
• Very good English knowledge
• Exceptional communication and soft skills, as well as problem-solving skills
• Ability to use Windows Operating Systems, internet applications and MS Office
• Solid team, and collaboration skills, work independently with limited supervision
• Attention to detail and ability to distinguish self-beliefs from moderated content and policies
• Be positive and proactive and have a desire for applying continuous improvement processes
• Experience in Content Moderation, Social Media or Customer Support will be considered as an advantage

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process, all at no cost to you)
• Competitive monthly salary (14 salaries per year)
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age. For these reasons, we invite you to join our team!

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