ROLE SUMMARY

The GBS MAPP Services Center located in Thessaloniki, Greece will support all EMEA MAPP transactions (My Anti-Corruption Policies and Procedures) associated to FCPA (Foreign Corrupt Practices Act) and other regional/local pharma laws and industry code if applicable.

MAPP Service Center is part of the MAPP Operations CoE under Global Business Services (GBS), Financial Services (FS). Currently a MAPP Service Center is fully operational in Dalian, China and San Jose, Costa Rica as well as in Thessaloniki, Greece to support the APAC, LATAM and EMEA regions respectively.

The MAPP Analyst position is responsible for receiving MAPP transactions from the initiating colleagues through the online workflow system, reviewing transaction details and supporting evidence, following up with commercial colleagues, completing a review of the information against the compliance requirements accurately and timely, creating digital contact and agreement, submitting online payment and post-event reconciliations etc. The role will report to the AfME MAPP Service Center Operations Manager.

ROLE RESPONSIBILITIES

• Receive, review and document all transactions coming into the Service Center
• Detailed review/submission of all MAPP data/submissions to ensure accuracy
• Ensure all information is properly documented in workflow system
• Ensure MAPP transactions are in compliance with MAPP policy
• Manage all transactions using accurate standard operating procedures and compliance and control documentation
• Responsible for completing compliance check list of compliance activities
• Direct interactions with business colleagues to help on the transactions with healthcare professionals and external organizations
• Responsible for communicating with internal business professionals
• Work with Legal and Compliance to get approvals for exceptions and suspicious documentation
• Create and execute healthcare contracts for external healthcare professionals, ensuring fair market value is accurate (per FMV calculator) and the HCP is qualified (CV review)

BASIC QUALIFICATIONS

• Bachelor Degree or equivalent is required
• Management of multiple client stakeholders
• Proficiency in PC skills (MS Excel, Word, Powerpoint) required
• Good organizational skills to coordinate and manage multiple priorities
• Strong technical skills in managing transactions within a global system
• Strong written and verbal communication skills enabling effective communication with all levels of management
• Strong customer service skills and mindset
• Understanding of compliance/financial controls
• Strength with multitasking and ensuring accurate detail
• Ability to work under pressure and to handle several projects at once
• High level of self-motivation, energy and flexibility
• Strong interpersonal and organizational skills
• Fluency in English and Arabic languages is a must

PREFERRED QUALIFICATIONS

• Experience with accounting or compliance/audit transactions, preferably in a shared service with strong compliance controls
• Experience with FCPA transactions
• Previous experience with pharmaceutical companies
• SAP / Ariba experience
• Understanding of MAPP Policy terms and healthcare compliance policies

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