Surprice Car Rentals, a global car rental company, is recruiting a Customer Service Representative to support the continual growth of the brand across the world. The company operates in 30+ countries and enjoys a portfolio of 50+ global partners.

The role is based in our offices in  Heraklion Crete

Key responsibilities

• Communicate with customers via different channels
• Answer to customer queries in a timely manner
• Placing reservations for customers based on their requirements and budget
• Sorting out any issues that may arise with reservations
• Assisting customers with questions regarding the reservation process
• Supporting customers who need to amend or cancel a reservation
• Managing all the customers’ calls and emails
• Maintaining a professional and empathetic attitude toward customers
• Acknowledging and resolving customer complaints in a timely manner

Qualifications

• Fluency in English
• Excellent written and verbal communication skills
• A minimum of 3 years of proven experience in a customer service position
• Efficiency, multi-tasking and organizational skills
• Proficiency in Microsoft Office
• Ability to stay calm under pressure
• Availability to work in shifts
• Marketing skills and Social media knowledge.