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Customer Administration Coordinator
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51-100
Συμβουλευτικές Υπηρεσίες

GEP is the leading company in occupational Health & Safety Industry in Greece, providing our services to more than 2,500 companies and 250,000 employees all over Greece. Our vision is to make Health & Safety culture a pillar of prosperity and sustainable development for every organization, every employee, every person.

Our passion to develop and evolve, leads us to a constant research of talented people who can boost our company’s mission, implement our strategy and fit our positive-thinking and open-minded company working profile.

We are looking for a passionate Customer Administration Coordinator, act as a liaison, provide services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Identify and assess customers needs to achieve satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • Update our internal databases/CRM system with information about services issues and useful discussions with customers
  • Receive and delegate appropriate actions and handling to responsible departments

Requirements

  • Proven customer support or indoor sales experience
  • Active listening and strong communication skills
  • Customer orientation and ability to adapt/respond to various challenges
  • Hands-on experience with MS Office Suite (particularly MS Word and MS Excel)
  • Familiarity with CRM systems and practices
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Team player

Benebits

  • Private Health Insurance
  • Training & Development
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Customer Administration Coordinator
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πριν 10 μήνες
Entry / Αρχάριος
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