We are looking for a Performance Coach (German + English) to join our team in Greece. You will be working for our client, one of the

biggest online accommodation providers worldwide. If you have excellent German and English language skills (verbal and written), strong

communication and administration skills, customer-focused approach, attentiveness, positive attitude, and relevant permit to work in

Greece then this job might be for you.

 

Your duties and responsibilities:

• Monitor and coach/mentor agents on quality improvement; driven by a daily/weekly and monthly target

• Capture monitoring findings and coaching targets and agreements in relevant systems to maintain quality reports at agent

and team level

• Contribute to the alignment with Team Managers and quality team to develop action and/or development plans

• Provide written / verbal feedback to agents and tracking agents performance on all completed evaluations

• Handling calls, e-mails and requests in chat when needed

• Communicate performance related indicators to the team and management

• Perform Quality of Service analysis on agent and team level

• Provide guidance on case handling based on the relevant process

• Identify training needs

• Deliver training sessions and agent workshops

• Prepare or proof-read in-language templates and call scripts

• Assist in developing and streamlining business and quality procedures

 

Your profile:

• Excellent written and verbal language skills in German (at least C1)

• Ability to communicate written and verbal in English (at least B2)

• Basic computer knowledge

• Strong customer service focus, recommended prior work experience in a customer service/service/sales organization

• Excellent written and verbal communication skills

• Ability to work in a team

• Ability to work in shifts

• Punctuality and attention to details

• Continuous individual development in the field of activity

• Problem Solving capabilities

 

What we offer

• Competitive salary (14 salaries per year)

• Flexible working hours (shifting schedule/ 40 hours per week)

• Full training

• Supportive team and friendly environment

• Possibility to gain working experience and career opportunities

• Work from home, anywhere within Greece

• Health benefits and work-life balance

• Wellbeing – Feel good activities • Performance bonus • Vouchers | Tsimiski 43, Thessaloniki ,Greece | https://jobs.majorel.com/greece/en/home