We are looking for a Team Manager (German + English) to join our team in Greece. You will be working for our client, one of the biggest online accommodation providers worldwide.  

Your duties and responsibilities: 

• Enhancing the performance and efficiency of the team 
• Managing people under agreed development plans 
• Managing staff efficiency (workload distribution, scheduling and absenteeism) 
• Responsible for providing operational reports and reviews (daily, monthly, quarterly, annually) 
• Drive employees’ satisfaction and development 
• Communicating company’s policies & procedures to the team 
• Managing the call patterns and offline tasks to achieve agreed service level 
• Preparing schedules and vacation plans, monitoring, timekeeping and labor time recording 
• Evaluating and monitoring the quality and performance of the agents 

Your profile: 

• Excellent written and verbal language skills in German (C1) 
• Ability to communicate written and verbal in English (at least B2) 
• Strong teamwork and leadership skills 
• Knowledge of applications, on-line tools and processes 
• Good analytical and problem-solving ability 
• Excellent interpersonal skills 
• Ability to show empathy and motivate the team remotely 
• Flexibility and ability to handle changes 

What we offer: 

• Competitive salary  
• Flexible working hours (shifting schedule/ 40 hours per week) 
• Full training 
• Supportive team and friendly environment 
• Work from home, anywhere within Greece 
• Health benefits and work-life balance  
• Wellbeing – Feel good activities 
• Performance bonus  
• Vouchers  

| Tsimiski 43, Thessaloniki ,Greece | https://jobs.majorel.com/greece/en/home