Team Manager (German & English)
Η θέση δεν δέχεται πλέον αιτήσεις
51-100
Εξυπηρέτηση πελατών / Τηλεφωνικό κέντρο
ΘεσσαλονίκηΤοποθεσία
Θεσσαλονίκηπριν 5 μήνες
Ημ. ανάρτησηςπριν 5 μήνες
Με κάποια εμπειρίαΕπίπεδο εμπειρίας
Με κάποια εμπειρίαΠλήρης απασχόλησηΤύπος απασχόλησης
Πλήρης απασχόλησηWe are looking for a Team Manager (German + English) to join our team in Greece. You will be working for our client, one of the biggest online accommodation providers worldwide.
Your duties and responsibilities:
- Enhancing the performance and efficiency of the team
- Managing people under agreed development plans
- Managing staff efficiency (workload distribution, scheduling and absenteeism)
- Responsible for providing operational reports and reviews (daily, monthly, quarterly, annually)
- Drive employees’ satisfaction and development
- Communicating company’s policies & procedures to the team
- Managing the call patterns and offline tasks to achieve agreed service level
- Preparing schedules and vacation plans, monitoring, timekeeping and labor time recording
- Evaluating and monitoring the quality and performance of the agents
Your profile:
- Excellent written and verbal language skills in German (C1)
- Ability to communicate written and verbal in English (at least B2)
- Strong teamwork and leadership skills
- Knowledge of applications, on-line tools and processes
- Good analytical and problem-solving ability
- Excellent interpersonal skills
- Ability to show empathy and motivate the team remotely
- Flexibility and ability to handle changes
What we offer:
- Competitive salary
- Flexible working hours (shifting schedule/ 40 hours per week)
- Full training
- Supportive team and friendly environment
- Work from home, anywhere within Greece
- Health benefits and work-life balance
- Wellbeing – Feel good activities
- Performance bonus
- Vouchers
| Tsimiski 43, Thessaloniki ,Greece | https://jobs.majorel.com/greece/en/home
ΠΕΡΙΛΗΨΗ ΘΕΣΗΣ
Team Manager (German & English)
Θεσσαλονίκη
πριν 5 μήνες
Με κάποια εμπειρία
Πλήρης απασχόληση