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Team Manager (German & English)

We are looking for a Team Manager (German + English) to join our team in Greece. You will be working for our client, one of the biggest online accommodation providers worldwide.  

 

Your duties and responsibilities: 

  • Enhancing the performance and efficiency of the team 
  • Managing people under agreed development plans 
  • Managing staff efficiency (workload distribution, scheduling and absenteeism) 
  • Responsible for providing operational reports and reviews (daily, monthly, quarterly, annually) 
  • Drive employees’ satisfaction and development 
  • Communicating company’s policies & procedures to the team 
  • Managing the call patterns and offline tasks to achieve agreed service level 
  • Preparing schedules and vacation plans, monitoring, timekeeping and labor time recording 
  • Evaluating and monitoring the quality and performance of the agents 

 

Your profile: 

  • Excellent written and verbal language skills in German (C1) 
  • Ability to communicate written and verbal in English (at least B2) 
  • Strong teamwork and leadership skills 
  • Knowledge of applications, on-line tools and processes 
  • Good analytical and problem-solving ability 
  • Excellent interpersonal skills 
  • Ability to show empathy and motivate the team remotely 
  • Flexibility and ability to handle changes 

 

What we offer: 

  • Competitive salary  
  • Flexible working hours (shifting schedule/ 40 hours per week) 
  • Full training 
  • Supportive team and friendly environment 
  • Work from home, anywhere within Greece 
  • Health benefits and work-life balance  
  • Wellbeing – Feel good activities 
  • Performance bonus  
  • Vouchers  

| Tsimiski 43, Thessaloniki ,Greece | https://jobs.majorel.com/greece/en/home 

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ΠΕΡΙΛΗΨΗ ΘΕΣΗΣ
Team Manager (German & English)
Θεσσαλονίκη
23 μέρες πριν
Με κάποια εμπειρία
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