Novibet is looking for the next Customer Care Agent (Spanish Speaker) to join our team in our offices in Athens.
Our Customer Support Team is growing!!
Can you mirror a customer's’ language and tone? Are you passionate about the world of Online Gaming?
If yes, then we would love to meet you!
Novibet, founded in 2010, is an established GameTech company that operates in several countries across Europe through its offices in Greece & Malta. Licensed and regulated by MGA, ADM and HGC, and Irish Revenue Commissioners, Novibet is committed to delivering the best sports betting and gaming experience to an ever-expanding customer base.
Your role
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify and assess customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
- Direct unresolved requests and issues to internal departments and follow up to ensure resolution
- Update our internal databases with information and record inquiries, comments and complaints
- Enhance customer experience by gathering customer feedback and share with our Product teams
Requirements
- Fluency in Spanish and English (verbal and written) is a must- have
- Fluency in Greek is nice-to- have
- Experience as a Customer Support Agent or similar CS role is appreciated
- Familiarity with our industry is a plus
- Customer oriented approach with excellent communication and problem-solving skills
- Ability to multi-task, prioritize, and manage time effectively
- Computer literacy
- Flexibility to work on shift rotation 24/7
Benefits
Our employees are our most important asset and that's reflected in the way we treat our people!
We are proud to offer a variety of benefits to support our team, including:
- A friendly and modern working environment
- Career opportunities within a fast-paced environment
- Competitive remuneration package
- Outstanding health care medical plan