Your duties and responsibilities:

• Handling incoming phone calls and emails from the website users

• Acting as an intermediary between the customers and accommodations

• Managing reservations, special requests and complaints and finding solutions to website users´ inquiries

Your profile:

• Excellent written and verbal language skills in German (at least C1)

• Ability to communicate written and verbal in English (at least B2)

• Strong customer service focus

• Prior work experience in a customer service/service/sales organization is appreciated

• Excellent written and verbal communication skills

• Basic computer knowledge

• Ability to work in a team

• Ability to work in shifts

• Punctuality and attention to details

• Problem solving capabilities

What we offer:

• Competitive salary

• Flexible working in a shifting schedule – 8 working hours per day between 8:00-20:00 – 40 hours per week

• Full training

• Supportive team and friendly environment

• Possibility to gain working experience and career opportunities

• Fully remote work

• Health benefits and work-life balance

• Wellbeing – Feel good activities

• Performance bonus every month

• Vouchers