Performance Coach (Danish & English)
Η θέση δεν δέχεται πλέον αιτήσεις
51-100
Εξυπηρέτηση πελατών / Τηλεφωνικό κέντρο
ΘεσσαλονίκηΤοποθεσία
Θεσσαλονίκηπριν 10 μήνες
Ημ. ανάρτησηςπριν 10 μήνες
Με κάποια εμπειρίαΕπίπεδο εμπειρίας
Με κάποια εμπειρίαΠλήρης απασχόλησηΤύπος απασχόλησης
Πλήρης απασχόλησηYour Duties and Responsibilities:
- Monitor and coach/mentor agents on quality improvement; driven by a daily/weekly and monthly target
- Capture monitoring findings and coaching targets and agreements in relevant systems to maintain quality reports at agent and team level
- Contribute to the alignment with Team Managers and quality team to develop action and/or development plans
- Provide written / verbal feedback to agents and tracking agents performance on all completed evaluations
- Handling calls, e-mails and requests in chat when needed
- Communicate performance related indicators to the team and management
- Perform Quality of Service analysis on agent and team level
- Provide guidance on case handling based on the relevant process
- Identify training needs
- Deliver training sessions and agent workshops
- Prepare or proof-read in-language templates and call scripts
- Assist in developing and streamlining business and quality procedures
Your Profile:
- Ability to communicate written and verbal in English (at least B2)
- Excellent written and verbal language skills in Danish(at least C1)
- Basic computer knowledge
- Strong customer service focus, recommended prior work experience in a customer service/service/sales organization
- Excellent written and verbal communication skills
- Ability to work in a team
- Ability to work in shifts
- Punctuality and attention to details
- Continuous individual development in the field of activity
- Problem Solving capabilities
What we offer:
- Competitive salary (14 salaries per year)•
- Full training
- ossibility to gain working experience and career opportunities
- Health benefits and work-life balance
- Performance bonus
- Vouchers
- Wellbeing – Feel good activities
- Fully remote work
- Supportive team and friendly environment
- Flexible working hours (shifting schedule/ 40 hours per week)
ΠΕΡΙΛΗΨΗ ΘΕΣΗΣ
Performance Coach (Danish & English)
Θεσσαλονίκη
πριν 10 μήνες
Με κάποια εμπειρία
Πλήρης απασχόληση