🩺 Do you have experience supporting patients or customers using medical or technical devices?
❤️ Are you passionate about helping people and motivated by the impact you can make?
🚀 Would you like to be part of an innovative healthcare technology company and support patients throughout their journey?

ManpowerGroup Greece, on behalf of our client, is seeking a Customer/Technical Support Representative to support patients. This role focuses on providing technical assistance, resolving product related issues, and delivering empathetic, -patient -focused support.

📍 Working Model: Remote (within Greece)
🗓️ Working Days & Hours: Monday to Friday, 09:00–18:00 (1-hour break)

What you will do:

As a Technical Support Representative, you will have a direct impact on people’s lives by helping patients get the most out of our Customer’s products. You will work as part of a collaborative support environment where creativity thrives and results matter.

More specifically:

• Support patient inquiries, product/service concerns, and technical issues relating to Company’s mobile apps, cloud software and associated hardware. Access and update patient accounts through computer-based systems. Monitor current procedures to ensure compliance with set standards. Provide technical support and training to patients and healthcare providers
  
  
• Serve as the first point of contact for patients and medical professionals. Help with patient support issues. Coordinate with Customer Advocacy to ensure records are maintained to a high standard
  
  
• Take calls on patient inquiries and complaints. Respond to patient phone calls, product support forms and emails with troubleshooting tips and specific instructions. Review and discuss data with patients. May require some training of patients over the phone
  
  
• Use and maintain software and databases appropriately. Document and analyze patient and product information, send replacements and samples and perform patient follow-up per department standards
  
  
• Participate in new product training (as required when new products are launched)
  
  
• Comply with all elements of the Quality System, regulatory requirements, and patient confidentiality and privacy as outlined for the position
  
  
• Promote and maintain high-quality technical support standards within the technical Support department, achieving the agreed service levels
  
  
• Communicate and collaborate with external and internal stakeholders across the customer journey

What we are looking for:
 

•  1-2 years of experience in Customer Service (ideally in pharmaceutical industry) 

• Experience in the use of CRM (e.g. Salesforce) will be highly appreciated 

• Fluent in both Greek and English 

• Computer Literacy (e.g. MS Office) 

• Active listening and empathy towards customer’s needs 

• Accountability and ability to work within a multinational team 

Compensation package and Benefits:

✔️ Competitive compensation, bonus & full benefits package
📄 Permanent contract via ManpowerGroup
💻 Company laptop provided
📞 Company mobile phone
📖 Continuous training on innovative products and solutions


👥 Recruitment Process:
 

• If you’re interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview.
• As for the next steps, there will be 2 more interviews with the client either in person or online.