Service Delivery Associate

Ellinikon premises (HOB)

Our new colleague in this position, will be responsible to provide optimum IT related customer service, specifically 1st level support, to the users of LAMDA Development, Ellinikon offices.

He or she will be reporting to the Service Delivery Senior Manager.

The position's main duty is to offer assistance to users, in both hardware issues, such as desktop computers, printers, scanners or handheld devices as well as in software programs, always by maintaining an effective communication throughout the lifecycle of each incident, offering realistic advice on each priority.

In detail, the IT Service Delivery Associate, will be responsible for the following tasks:

• Provide direct 1st level support for the Company's Information Technology assets, by resolving problems as a member of the IT Helpdesk for local and remote users. He or she shall work using established tools, processes & resources (product documentation, diagnostic tools, subject matter experts, service providers etc.) & structured reasoning to perform an appropriate level of analysis of diverse types of incidents/requests

• Monitor basic central infrastructure of the corporate environment and cooperate with related internal or external subject matter experts to ensure service availability
• Setup and prepare new IT equipment according to the IT policy and procedures and maintaining the assets inventory using appropriate asset management tools
• Keep track of all IT related service desk tickets using established tools and elevating to 2nd level support when necessary
• Keep track of IT Assets inventory in terms of software and hardware while producing regular reports to meet current and future business demands

You will be a successful candidate for our job opening, if you can identify yourself with the following criteria:

Academic Qualifications:

• A Bachelor's degree in Computer science or in a relevant area of study
• Certifications on CompTIA A+ and MCSA Windows 10
• Excellent command of the English language (Proficiency degree), as in this position you will be required to communicate with both technical and non-technical audiences

Professional Experience:

• 3-5 years of solid professional experience, in a similar role and proven experience in customer-centric service delivery roles
• Basic Active Directory understanding and experience (user accounts creation and handling)
• Have strong troubleshooting skills in Windows, iOS, MS Office, MS 365 technologies
• Experienced in Service Ticketing systems (ie ME Service Desk etc )

On a personal side, the right candidate for this position has a...

• Result oriented mindset with ability to work around problems
• Strong ability to communicate and cooperate effectively with various levels of management within our Company
• Ability to perform and prioritize in a team environment and meet tight deadlines, following strict IT procedures and methodology.

Our Company offers:

Our vision is to bring to life the largest urban regeneration project in Europe. So, we need to attract the most talented people in our industry and offer all the necessary means and procedures to support them, not only to fill their job description but also to rise above and beyond expectations.

Thus, we do provide:

• A passionate working environment
• A competitive compensation package according to professional experience, combined with additional benefits
• An exceptional opportunity to work in and develop one of the most challenging Companies in Greece!

We are an Equal Opportunity Employer. We do not discriminate in any employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability, or any other legally protected status. Our premises have been especially designed to be accessible to people with disabilities.