Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Role:
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Administer incidents in the ticketing system (external and internal)
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Analyse and validate technician reporting and requests updates if necessary
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Monitor critical issues that may affect ticket SLA and escalate if necessary (e.g. technician attendance for scheduled customer visits)
Requirements:
- German (C2)
- Analytical Skills
- Excel, MS Office, Copilot
- Hands on attitude, operational understanding
- Good communication skills
- French would be a nice to have
Benefits:
- Buddy program
- International environment
- Job with purpose
- Mobile working
- Staff discounts
- Unlimited employment contract
- Private Life and Health Insurance
Joining Hemmersbach, you will support our commitment to social responsibility. We prioritize 20% of our profits into our company owned organizations such as:
- Rhino-force.org: providing environmental protection for an endangered species
- Kids-family.org: taking care of children without parents in Poland and India, turning their shelters into homes.
Apply now and send us your CV IN ENGLISH!