Do you have experience in the travel industry and a strong service mindset? Do you enjoy supporting Executive and VIP clients and delivering a high-quality, personalized service? Are you fluent in German or French and open to relocating to Barcelona or Berlin? Then this role could be a great next step.

Our client is a fast-growing, global company in the corporate travel and expense management space, supporting high-value corporate clients across multiple markets. You will join a newly created, specialized team focused on delivering premium, end-to-end travel support for executive and VIP travellers.

Languages

• Full professional proficiency in German or French
• Full professional proficiency in English

Main Responsibilities:

• Manage end-to-end executive and VIP travel, including flights, hotels, ground transport, and bespoke requests
• Offer expert recommendations tailored to traveller preferences and company policy
• Handle last-minute travel changes and disruptions with a calm, confident problem-solving attitude
• Deliver exceptional service across phone, email, and chat
• Maintain high customer satisfaction while meeting operational KPIs like productivity and efficiency
• Build long-term relationships with executive travellers through consistent, high-quality service
• Take full ownership of bookings and client requests with accuracy and attention to detail
• Collaborate with peers to uphold a high-performance, elite service culture

Core Skills & Experience

Essential:

• Proven experience in high-touch customer service (executive travel, hospitality, aviation, luxury brands, or similar)
• Background in the travel industry, such as corporate travel agencies, airlines, or BPOs supporting travel or airline clients
• Understanding of contact center performance metrics (CSAT, productivity, efficiency)
• Polished, professional, and discreet communication skills
• Ability to stay calm and decisive under pressure
• Strong service mindset, high emotional intelligence, and sound judgment
• Excellent organizational skills and strong attention to detail
• Open to relocate to either Barcelona or Berlin

Desirable:

• Experience with GDS systems (Amadeus, Sabre, Galileo, etc.)
• Exposure to supporting C-suite executives or high-net-worth individuals
• Experience with on-call or follow-the-sun travel support

What's on offer

• Permanent, full-time contract
• Hybrid work model (3 days per week in the office)
• Private health insurance
• Life insurance coverage
• 12 therapy or coaching sessions for you and your loved ones
• Flexible compensation plan to suit your needs
• 17 weeks of parental leave in the first year
• 16 paid hours of volunteer work per year
• 20 days per year to work from anywhere
• Language classes: English, Catalan, and Spanish
• 4-week sabbatical after 5 years with the company

Our recruitment process

• Step 1: Interview with our Recruiter
• Step 2: Interview with Customer Care Director 
• Step 3: Interview with Team lead plus GDS assessment 
• Step 4: Interview with Operations Manager and Director