Having a history of more than sixty years, in Athenian Brewery we operate towards brewing a better world. We are driven by passion for our consumers and customers & care for our people and the environment, while enjoying life & daring to dream and pioneer. 

We are currently looking for Customer Service Representatives to join our team on a one-year fixed-term contract.

If you thrive in fast-paced environments, enjoy daily interaction with customers, and want to be part of a team that truly makes a difference in the customer experience, this role is for you.

Key Responsibilities:

• Manage a high volume of inbound customer calls efficiently and professionally.
• Provide accurate information on products and services.
• Deliver outstanding customer support with passion, empathy, and enthusiasm.
• Ensure excellent service quality and high levels of customer satisfaction.
• Resolve customer issues accurately, promptly, and effectively.
• Log customer feedback and handle complaints in a structured manner.
• Apply the company’s commercial and credit policies within the scope of the role.
• Collaborate cross-functionally to support business objectives.
• Contribute actively to creating a positive and seamless customer experience.
• Map, improve, and support the digitization of customer service processes.
• Participate in Customer Satisfaction Surveys and related improvement initiatives.

What We’re Looking For:

• Bachelor’s degree from a University or Higher Education Institution (Business Administration, Economics, or related fields).
• Master’s degree will be considered an asset.
• Early-career or entry-level candidates with strong customer focus are encouraged to apply.
• Very good command of Microsoft Office tools (especially Excel).
• Familiarity with digital systems and tools (SAP, Power BI – preferred).
• Experience in digital transformation or process improvement projects (preferred).
• Very good command of the English language.
• Strong computer literacy; experience with CRM systems (ideally SAP) is a plus.
• Excellent communication skills with strong active listening abilities.
• Strong analytical skills with attention to detail.
• Problem-solving mindset and structured thinking.
• Customer-centric attitude with the ability to analyze data and prioritize effectively.

What We Offer:

• A dynamic role in a leading FMCG organization, with real impact on the business.
• A collaborative, inclusive, and performance-driven working environment.
• Ongoing learning and development opportunities.
• A competitive compensation and benefits package.
• A company that invests in its people and actively promotes a culture of belonging and equal opportunity.

We believe our people are the heart of the company, so we do our best to empower and develop them. We welcome and consider applications from all qualified candidates as we champion a culture of belonging that provides fair and equal opportunities for all!

If you are looking for a new challenge to advance your skills and career in a great working environment, we invite you to be part of our organization!