Newrest Hellas, leader in inflight catering in Greece, is seeking a Customer Service Officer for its Commercial Inflight department. If you have 2-3 years’ experience in client management, attention to detail, and the drive to work in a dynamic environment, this opportunity could be for you!

Key Responsibilities:

• Client Relationship Management: Build and maintain long-term relationships with airline clients, ensuring their needs are met and expectations exceeded.
• Business Proposal Development: Prepare and manage responses to tenders, including technical, financial, and legal aspects, in collaboration with the Inflight Commercial Manager and relevant teams.
• Service Agreement Management: Oversee the negotiation and finalization of service level agreements (SLAs) with clients and ensure they are adhered to.
• Contract Compliance: Ensure that all services provided align with the commercial agreements signed, including product quality and timely delivery.
• Internal Coordination: Act as a liaison between clients and internal operational teams to ensure smooth service delivery, providing necessary documentation and instructions.
• Client Communication: Maintain open lines of communication with clients, promptly addressing any issues or concerns and providing solutions.
• KPI Management: Monitor and report on financial KPIs and ensure alignment with contract requirements.

The ideal candidate will have:

• Educational Background: A degree in Food Engineering, Business, or Hospitality from a University
• Experience: Previous experience in commercial follow-up and client retention in the catering or hospitality industry, with prior exposure to the airline sector being highly desirable.
• Language Proficiency: Fluency in Greek and English (written and spoken) is mandatory.
• Technical Skills: Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Problem-Solving Skills: Ability to manage client issues and resolve contractual or operational challenges efficiently.
• Communication Skills: Strong interpersonal skills with a focus on client satisfaction and commercial awareness.

The Company is offering:

• Competitive Compensation Plan: Attractive salary and benefits package.
• Private Medical Insurance: Comprehensive health coverage for you.
• Career Development Opportunities: The chance to grow within a leading company in the inflight catering industry.
• Fuel Expenses: Support for transportation expenses.
• Great Working Environment: Be part of a dynamic and collaborative team.
• Free Meals: Enjoy complimentary coffee, snacks, and meals in our staff restaurant.

 About Newrest:

Humility, simplicity, efficiency, and a sense of responsibility are the values that define Newrest. With 36,000 employees present in 54 countries, Newrest is the world’s leading independent player in airline catering and operates across various sectors: airline catering, collective catering, site services, rail catering, and retail.