Waiter/ Waitress
About us
Empiria Group owns, manages, and operates a distinctive collection of luxury hotels and villas, members of The Luxury Collection and Design Hotels™ by Marriott International, located in some of Greece’s most iconic destinations: Santorini, Paros, and the Peloponnese.
With more than 30 years of expertise and a team of over 400 associates, Empiria Group is driven by a shared purpose: to create space for joy through elevated hospitality experiences. Our culture is shaped by four core values — finding joy, always elevating, exuding passion, and leading with purpose — guiding everything we do.
At Empiria Group, hospitality is more than a profession. It is a craft, a mindset, and a journey of continuous growth.
Role Overview
The Waiter delivers exceptional, personalized service to guests, ensuring a warm, professional, and memorable dining experience. The role requires attentive service, detailed product knowledge, and seamless collaboration with the F&B team. The Waiter anticipates guest needs and contributes to a refined dining atmosphere, upholding the highest standards of service excellence.
Key Accountabilities
- Present and describe food and beverage menu items to guests in an engaging and knowledgeable manner.
- Greet guests warmly, seat them promptly, and ensure consistent, attentive service throughout the dining experience.
- Oversee table setup, maintain cleanliness and organization of dining areas, and uphold high service standards.
- Take and serve food and beverage orders accurately and in a timely manner.
- Coordinate with kitchen and bar teams to ensure accurate and prompt delivery of all orders.
- Handle guest inquiries, special requests, and complaints efficiently and professionally, ensuring swift resolution.
- Monitor inventory of dining supplies and beverages, maintain stock levels, and contribute to minimizing waste.
- Promote and upsell food, beverages, and specialty drinks to enhance guest satisfaction and increase revenue.
- Ensure compliance with all health, safety, and hygiene procedures, maintaining a clean, safe, and welcoming environment.
- Assist with service across other hotel outlets, events, and in-room dining operations as required.
Requirements
- Minimum of 2 years of experience in a similar role within five-star hotels or high-volume fine dining venues.
- Degree or diploma in Tourism, Hospitality, or a related field.
- Knowledge of wines; experience in wine tasting is considered an advantage.
- Experience using MICROS or other POS systems is an advantage.
- Excellent command of English; additional languages are considered an asset.
Candidate’s Profile
- Flexibility and adaptability to respond effectively to a variety of work situations.
- Genuine passion for delivering consistently high levels of guest service.
- Strong negotiation, communication and interpersonal skills.
- Pleasant, professional, and guest-oriented personality with a positive attitude.
Benefits
At Empiria Group, our hotels are more than workplaces — they are environments where people grow, evolve, and find purpose.
- Staff accommodation with Wi-Fi and air conditioning.
- Half-board meal plan (Breakfast & Lunch).
- Continuous training and development opportunities.
- Career growth opportunities within Empiria Group and across Marriott International properties worldwide.
At Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation. All applications are considered strictly confidential. After careful consideration of all the resumes received, we will only contact the candidates who meet the requirements of the job to arrange an interview.
You provide the Talent!
We provide the Space for Opportunity and Growth!