Hotel: Phāea Cretan Malia

About the role

As the Restaurant Manager at PHĀEA, you are responsible for overseeing all aspects of your assigned Food & Beverage (F&B) outlet, ensuring exceptional customer service and maintaining high standards of hospitality. Your role involves managing reservations, seating arrangements, and guest flow, while providing recommendations on food and beverage selections. With your leadership and professionalism, you contribute to creating a positive atmosphere for guest relations and ensuring the overall satisfaction of our guests.

About Phāea

PHĀEA is a leader in the Greek hospitality industry, bringing an authentic approach to experiential travel and luxury – one that is inspiring yet effortless, elevated yet conscious, highly curated yet understated.

Born in Crete, PHĀEA comprises a collection of properties – Phāea Blue, a member of SLH, Phāea Cretan Malia, a member of Design Hotels, Village Heights Resort and Koutouloufari Village Holiday Club. These properties blend bold design, responsible living, and authentic experiences, immersing visitors in the genuine Greece. PHĀEA is expanding to introduce undiscovered Greek destinations into its portfolio. 

Together, we are on a journey of learning and evolution, where every day is an opportunity to develop new skills, to embrace new experiences, and to take another step forward towards our vision of an altogether kinder hospitality.

PHĀEA is proud to be Great Place To Work® – Certified™, reflecting our commitment to an inclusive, welcoming and people-centered work environment.

Culture Fit

• Contribute to the curation of extraordinary, guest-centric, luxury and meaningful travel experiences that tell the story of a truer, more timeless Greece.
• Contribute to a culture of collaboration by crafting authentic relationships and encouraging the personal and professional growth.
• Engage with and support the values of Phāea – Consciousness – Innovation and Community - through your day-to-day work and your interaction with team members and guests.

Job Fit- Responsibilities

• Supports the implementation of the brand strategy and ensures compliance with all legal, safety, and hygiene standards in the F&B outlet.
• Ensures smooth daily operations, including reservation handling, table management, and covering duties when needed.
• Supervises assigned F&B staff, assists with scheduling, onboarding, and ongoing performance coaching.
• Monitors inventory, controls operating costs, and ensures accurate cash-handling and end-day procedures.
• Delivers exceptional guest service through warm greetings, efficient seating, prompt issue resolution, and coordination with the kitchen.
• Contributes to revenue growth through upselling, sales monitoring, and supporting F&B strategies for higher profitability.

Must-Have

• Proven working experience in restaurant management, ideally within upscale establishments.
• Proficiency in POS systems.
• Exceptional communication and interpersonal abilities.
• Strong leadership qualities and adeptness in team management.
• Capable of effectively addressing guest inquiries, concerns, and feedback.
• Proficiency in the English language.

Nice-to-Have

• Bachelor’s degree in hospitality management or a related field.
• Experience in international luxury brands.
• Knowledge of local food safety and hygiene regulations.

What we offer

• Comprehensive hospitality and department-specific training.
• Qualification-Linked Compensation Package.
• Accommodation in Staff Apartments (for non-local residents).
• Meals in Staff Canteen.
• Opportunities for career advancement.
• Supportive and welcoming work atmosphere.
• Staff bus transportation (for Heraklion residents).
• A wide variety of benefits.