Chauffeur Greece is the first Greek company that offers all-in-one, seamless premium transfer services, for Hotel, Tour Agency Partners and many more.

We are growing and scaling at an unprecedented rate! We seek for an enthusiastic professional to join our team and assist on our day-to-day transfer customer experiences, as a Customer Experience Representative.

This role is perfect for someone who is:

• Effective communicator: Willing to communicate and deliver exceptional customer experiences.
• Analytical: Possessing strong problem-solving skills, able to manage multiple tasks and assess complex situations efficiently.

Objectives:

• Deliver exceptional transfer services to our customers by understanding their needs.
• Manage all customer and partner communications, ensuring prompt and courteous interactions
• Ensure booking requests from customers are accurately processed and fulfilled.

Responsibilities:

• Customers Engagement: Understand customers needs for transfers experiences, offering personalized solutions that exceed their expectations & contribute to exceptional customer experiences.
• Customer Experience Management: Deliver verbal (via phone) and written (via emails) personalized and proactive communication with customers, ensuring their transfer needs are met with the highest level of professionalism.
• Email Management: Handle email & written communications, ensuring prompt and courteous responses. Oversee and manage transfer-related correspondence with clear, professional, and timely communication.
• Booking Coordination: Process transfer & tour bookings for our customers, ensuring all requests are handled accurately and promptly.
• Service Quality Control: Monitor service standards to ensure all customer requests are handled with care, adhering to the company’s standards of excellence.

Required Skills:

• Communication Skills: Excellent written and verbal communication skills.
• Customer Service Excellence: Dedication to providing outstanding customer service.
• Collaborative Team Player: A positive and proactive approach to working as part of a larger team.
• Language Skills: Written and oral English communication skills required.

Preferred Skills:

• Experience: At least year of experience in customer experience services, reservations, or a similar role.
• Problem-Solving Ability: Strong decision-making, problem-solving and change management skills, comfortable to adapt and manage last-minute customer requests.
• Knowledge within the Tourism Industry: Familiarity with local tourism, travel logistics, and transfer operations within a hotel or service environment, will be an asset.