Role summary

The role is responsible for guidance and support to parents ensuring smooth communication and resolution of finance-related inquiries. The role of the Finance Support Agent should be detail-oriented and service-driven thus responding promptly and precisely to any enquiries. The position should be able to manage a high volume of inbound communication related to invoices, statements, payment issues, and newly implemented financial procedures.

Key Responsibilities

• Respond to inquiries related to tuition fees, payment plans, and billing issues/requests
• Assist with processing payments, issuing receipts, and maintaining accurate financial records.
• Support the finance team during the steps of the billing cycle
• Inform parents on financial policies, deadlines, and available financial aid options.
• Collaborate with other departments to resolve discrepancies or concerns.
• Maintain up-to-date knowledge of school financial procedures and systems.
• Handle sensitive financial information with confidentiality and professionalism.

The ideal candidate should have:

• High school diploma or equivalent; bachelor’s degree in finance, accounting, or a related field preferred.
• Previous experience in customer service or finance-related roles.
• Ability to communicate with customers at all levels with excellent oral and written communication skills.
• Provide a high-quality service at all levels of the enquiry
• Demonstrable experience in a high volume and fast paced department.
• Be able to adapt and learn quickly within systems to provide basic information to parents.
• A good team player, flexible, able to adapt and proactive with a positive attitude, enthusiastic and self-motivated
• Strong communication and interpersonal skills.
• Familiarity with financial systems and basic accounting principles is a plus.
• High level of accuracy and attention to detail.
• Good knowledge of English language (oral/written).