About us:

🌍 Diaverum is a Swedish-born, multinational healthcare organization that provides life-enhancing renal care to patients with Chronic Kidney Disease (CKD), empowering them to live fulfilling lives. As a global leader and the largest independent renal service provider in Europe, we care for around 39,000 patients across 440 clinics in 24 countries globally.

🏥 Our focus is to provide renal care tailored to patients’ needs and choices, offering a portfolio of treatments ranging from preventive care, haemodialysis, peritoneal dialysis, and home care, to coordination of patients’ comorbidities and holiday dialysis.

💔 CKD is a global and escalating challenge today affecting about 10% of the world’s adult population. It’s primarily caused by lifestyle diseases such as diabetes, and its prevalence is increasing, particularly in developing countries and among low-income individuals. We ensure that our clinics are a safe and familiar space where all our patients feel welcome.

💡 Our vision is to transform the industry through patient-centric digital innovations, delivering and broadening access to the highest quality of care.

🔑 At the center of what we do is our standardized, proprietary care delivery model, enabled by a continuously evolving digital infrastructure. We strive to ensure superior medical outcomes exceeding those demanded by national healthcare systems, supporting patients by improving personalized care, ease of use, and new services through technology.

👩‍⚕️ Diaverum employs approximately 13,000 people and operates 440 clinics in 23 countries globally. Diaverum has its head office in Malmö, Sweden.

🌐 d.VENTURES AB as a company within Diaverum includes a portfolio of digital tools and services that will expand Diaverum’s online presence, increase its reputation amongst key stakeholders, and establish a new line of global business at Diaverum.

📅 d.VENTURES operates with bookdialysis.com, the first online booking engine for holiday dialysis with a network of 400+ medical providers in 52 countries across 5 continents. bookdialysis.com allows patients to book their medical treatments abroad by offering a user-friendly and safe booking process and a variety of destinations.

🤝 To support our global business in d.VENTURES, we are currently searching for CC Agents to be part of the Call Center Team, responsible for customer and partner service of the portfolio ventures as bookdialysis.com.

🧑‍💼 The CC Agent will be part of the Call Center Team of d.VENTURES and will be responsible for customer and partner service of the portfolio ventures as bookdialysis.com.

📞 The primary role of the CC Agent is to provide excellent, concise, and empathetic customer support to end-users (patients) via phone, email, and chat, and clinics (B2B) via email or phone. S/he will be trained to increase the base of clinics that join the bookdialysis.com platform by focusing on establishing new partnerships. S/he will also act as 1st level support for all inquiries coming from patients (B2C) or clinics (B2B) via email or phone. Finally, s/he will be serving international customers when they have questions regarding the functionalities, booking process, and policies of bookdialysis.com or other inquiries, as well as train and onboard new partner clinics in the use of the platform.

Main responsibilities

• Conducts outbound calls to dialysis clinics globally to promote our platform and establish partnerships. You will actively reach out to potential partners, present the benefits of joining our network, and guide them through the onboarding process.
• Uses sales techniques to present value propositions and convert leads into partners.
• Supports new partners during the onboarding and training process.
• Handle incoming queries from clinics and customers after enrolment (after-sales support).
• Educates clinics on how to use the platform efficiently and address any questions regarding bookings, policies, or features.
• Collaborates with internal teams to ensure a seamless partner and customer experience.

Qualifications

• Previous experience in a contact center or related position, preferable in a corporate environment (@Evgenia for how long?)
• Holds a University degree (Bachelor) or Customer Service related certifications (@Evgenia please check the one highlighted in Green, is it valid?)
• Superior command of written and spoken English and French
• Arabic or additional languages will be consider as a plus.
• superior knowledge of MS Office Package and CRM Software experience (Zendesk, Salesforce, call management software etc) is valuable.

Competencies

• Team player
• Customer-oriented attitude
• Very well organized with attention to details
• Learning agility
• Strong interpersonal skills

Benefits

• Competitive compensation & benefits’ package
• Excellent working conditions in a pleasant and inclusive workplace environment
• Participation in continuous training programs
• Career advancement opportunities in Greece and abroad

The personal data you submit in the context of this job advertisement will be used exclusively for the purposes of evaluating your application and selecting candidate, in accordance with the General Data Protection Regulation (GDPR) and applicable legislation.

If you're looking for a purpose-driven company and what you've read so far resonates with you, apply for the position dimitrios.sotiropoulos@bookdialysis.com, and if you fit the profile, you'll get to know us.

Join the bookdialysis.com family!