Company Description

Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

Are you ready to join the forefront of technology as a Service Manager, in Netcompany?

As a Service Manager, you will be a key member of highly skilled agile teams that support mission-critical applications for EU institutions. You will define the final service(s) by managing service level agreements and ensuring services meet the business need.

As a Service Manager you will:

• Negotiate Service Level Agreements and ensure that these are met
• Ensure that all IT Service Management processes, Operational Level Agreements and Underpinning Contracts are appropriate for the agreed service level targets
• Monitor and report on service levels for performance and activity
• Provide direction to the service team members
• Manage the customers up to Service Management level
• Coordinate the team to ensure that they meet the daily/weekly/monthly targets
• Propose/arrange training for team members
• Prioritize workload/timelines for the team, and monitor the budget
• Perform evaluation, auditing and quality checking

Qualifications

What would make you a fit for the role:

• Degree in Information Technology, Computer Engineering or other relevant fields
• Minimum 3 years of professional experience in a relevant role
• Experience with a software development process methodology (e.g. RUP, Scrum)
• Experience with ITIL 4 Managing Professional/Strategic and quality procedures (e.g. ISO 10006:2003)
• Solid knowledge of service management standards and methodologies
• Technical knowledge on the project aspects, usage of project management tools
• Good reporting methods
• Excellent command of English
• Communication and presentation skills
• Ability to apply high quality standards to all tasks and participate in multi-lingual meetings
• Ability to work in an international/multi-cultural environment, rapid self-starting and experience in working in team, understanding the needs, objectives and constraints of those in other disciplines and functions

Additional Information

Being a part of the Netcompany team, you will be provided with:

• The opportunity to work in a modern environment & in a hybrid working model
• A seamless onboarding experience and a buddy to support you on your first steps
• A competitive compensation & benefits package
• Health and life insurance program
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany in Athens, you will be part of a vivid team of 2,300+ tech professionals. When at the office, you'll have the flexibility to work from our three modern, sustainable, and state-of-the-art offices!

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/