Be part of the newest luxury hotel, Conrad Athens The Ilisian. Located within The Ilisian - the new multidimensional city destination of Athens, this new luxury hotel marks a new chapter in Athenian hospitality offering an unparalleled experience in the city's vibrant cultural and historical center.

As an In Room Dining Supervisor, you will oversee the operations and service of our in-room dining team, ensuring that the unique needs and preferences of our guests are met with exceptional efficiency and finesse. You will play a critical role in creating memorable dining experiences that reflect the luxury of Conrad Athens The Ilisian, all while leading a team dedicated to impeccable service delivery.

Responsibilities

• Oversee and coordinate all facets of the in-room dining operation, ensuring consistently high standards of service, presentation, and guest experience.
• Lead, train, and mentor the in-room dining team, fostering a culture of excellence, collaboration, and personalized guest service.
• Ensure accurate and timely execution of all in-room dining orders, from order taking to preparation, delivery, and presentation, in alignment with established brand and service standards.
• Anticipate guest needs by monitoring preferences and feedback, delivering tailored experiences that enhance satisfaction and encourage loyalty.
• Collaborate closely with the culinary team to guarantee that menu items are executed to the highest quality and presented with attention to detail.
• Manage inventory, supplies, and equipment, maintaining optimal stock levels while implementing cost-effective practices.
• Respond to guest inquiries and concerns with professionalism, utilizing effective service recovery techniques to ensure a positive outcome.
• Conduct regular team briefings and training sessions to drive continuous improvement, uphold service consistency, and address operational challenges proactively.

• Minimum of 2 years’ experience in a supervisory role in in-room dining, restaurant, or hotel food and beverage operations.
• Strong knowledge of food and beverage service standards, with a passion for delivering exceptional guest experiences.
• Excellent leadership and communication skills, with the ability to motivate and inspire team members.
• Excellent communication skills and confidence in handling phone orders.
• Detail-oriented and highly organized, with the ability to manage multiple tasks effectively in a high-pressure environment.
• Fluency in Greek and English is required; additional language skills are advantageous.
• Strong problem-solving skills with a proactive approach to guest service.

• At Conrad Athens The Ilisian, you’ll be part of a world-renowned luxury brand where creativity, collaboration, and the pursuit of excellence are celebrated. We are committed to nurturing our Team Members’ professional growth and well-being (offering a unique opportunity to contribute to the legacy of a landmark property in the vibrant city of Athens).
• The Company offers a competitive remuneration package, private medical insurance, and career development opportunities in a dynamically growing business environment.