Job Overview:

• Job Languages English

Are you passionate about delivering premium customer experiences? TP Greece is proud to partner with Norton Motorcycles, a legendary name in the motorcycle industry. We are looking for English-speaking Customer Experts to join our team and support Norton's high-value customers worldwide.

In this role, you will handle customer care, capture feedback, nurture leads, and ensure every rider receives world-class service. If you have excellent communication skills, a customer-first mindset, and a flair for luxury service, this is your chance to represent one of the most iconic motorcycle brands in the world.

What you will do

• Deliver exceptional customer service, following Norton's standards and processes.
• Provide accurate information to prospects and guide them throughout their journey.
• Perform Level 1 troubleshooting for connected services.
• Call, collect and analyze customer feedback through structured workflows.
• Coordinate with Norton's dealer network to ensure timely updates and resolutions.
• Escalate cases when necessary and follow up to guarantee customer satisfaction.
• Show empathy and professionalism in every interaction, whether written or verbal.
• Manage high-value customers and support them with a premium experience.
• Collaborate with internal teams to resolve cases quickly and efficiently.
• Consistently meet performance targets and quality standards.

What you will bring

• Native-level proficiency in English.
• Excellent English communication skills.
• Previous experience in customer service, ideally in a premium or luxury brand.
• Strong interpersonal skills with the ability to handle sensitive cases.
• Good computer literacy and basic knowledge of MS Excel.
• Familiarity with CRM systems (e.g., Salesforce Service Cloud, Zendesk, Freshdesk) is a plus.
• Bachelor's degree preferred.

What we offer

• Competitive monthly salary (14 salaries per year)
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises, providing a great working environment with relaxing break areas
• The opportunity to Work for a Great Place to Work-Certified Company that fosters diversity

Find out more

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