Contact Center, a member of the ICAP Outsourcing Solutions Group, and a leader in the field of Customer Service, is seeking candidates for the position of: Customer Retention & Renewal Advisor via Calls for a Telecommunications Provider"

📌 Responsibilities

• Contact existing customers with the aim of renewing and maintaining the partnership

• Understand customers’ needs and propose the most suitable solution

• Handle inbound and outbound calls with professionalism and courtesy

• Participate in customer retention and loyalty processes

✅ Requirements

• High school diploma or higher education (University/College/Technical Institute)

• Comfortable with phone communication and a customer-centric approach

• Very good knowledge of computers

• Previous experience in a similar role is desirable

• Reliability, professionalism, and team spirit

🎁 We Offer

• Fixed monthly salary above the basic wage, up to €1200 gross

• Stable employment with a permanent contract (6-hour or 8-hour shifts)

• Paid training and mentoring by experienced professionals

• Performance bonuses

• Flexible working hours in shifts, Monday to Friday (09:00–21:00)

• Career development opportunities in an organized, multinational environment

• Excellent working environment & team support

• Easy access via public transportation (next to Neo Faliro ISAP station)

💬 If you're looking for your next professional experience to help you grow, send us your CV!
We will contact you by phone to schedule an interview.

📞 For any further clarification, feel free to reach out — all applications are handled with confidentiality and respect.