Responsibilities

• Respond to inbound calls to support customers by providing information on flights, fares and services
• Manage bookings, changes, cancellations and tickets
• Manage incoming requests via email, phone calls, and website inquiries.
• Create, maintain, and update back-office for PSS flight reservation system (Excel & Word documents).
• Handles customer service queries and complaints relating to flight operation
• Supports the System Administrator and the Ground operation team with special projects as required
• Assist the front desk / reception team when needed.

Requirements

• Associate’s degree (IEK) or two years technical certificate in tourism/aviation

• Bachelor’s degree is preferred
• Fluency in oral and written Greek and English
• Possess strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word).

Extra Asset: Excellent knowledge of at least one of the following languages

• Arabic
• German
• Knowledge of PSS SYSTEM (AMADEUS – ALTEA, SABRE, TRAVELPORT, GALILEO etc.)

• Previous working experiences in a similar position

Competence 

• Ability to multitask
• Strong communication & organizational skills
• Team player and problem solver

• Organizing and paying attention to detail
• Working collaboratively
• Committing to guidelines and procedures