Business Support Specialist

Who We Are

Established in 1859, The BRINK’S Company is a global leader in Cash Management & Logistics. Listed on the NYSE, with revenues in the range of 5bn.

BRINKS operates in Greece since 1983 and today employs more than 2.000 employees providing Cash Supply Chain Solutions, Aviation Security as well as all types of Security Services to thousands of customers across the banking, retail and public sector through its own network of branches all over the country.

At BRINKS, our values guide the way we work and are the cornerstone of our winning culture. They ensure that we work safely to protect ourselves and others, consider the customer first in all we do, display the highest standards of ethics, engage, and empower employees, continually find new ways to improve the way we work, and foster a diverse and inclusive workplace. We’re looking for people who go beyond ordinary. We take pride in a job well done, and we work to take high performance to the next level.

Position Summary:

We are currently looking for a Business Support Specialist that will be a liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively handling customer inquiries, keeping customer loyalty at the core of every decision and behavior.

Your role:

• Effectively deal with customer incoming inquiries via email and telephone and provide end to end 1st level support as per SLAs
• Identify and assess clients’ needs to achieve high service level, customer satisfaction and loyalty.
• Provide suitable alternatives to customers within time limits and follow up to ensure request resolution.
• Keep records of customer interactions, process customer accounts and file documents. Keep all customer data updated across systems
• Effectively collaborate with internal stakeholders as required
• Participate in the coordination of BIDs for tenders of either Public Sector or Private Companies
• Build sustainable relationships of trust through open and interactive communication

Your profile:

• 1 year of experience in customer service
• Bachelor’s degree in Business Administration or other relevant discipline
• Experience with CRM Tools
• Good knowledge of MS Excel and reports creation
• Fluent in Greek and English (spoken and written)
• Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence
• Customer oriented and problem-solving mindset
• Advanced organizational & time management skills
• Experience with contracts and SLAs will be considered a plus

What’s in it for you:

• An opportunity to work in a global environment
• Empowerment & Project Ownership
• Opportunities for growth and development

BRINKS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law.